General Policies Check-in: from 15:00h Check-out: Until 12:00 The Hotel has an elevator that will access all floors with ease. We charge 10% service charge. Mask for guests is mandatory inside the hotel, restaurant and premises; We accept Pet: – Small pet (up to 10 kg); – 1 Pet per apartment; – Vaccination card must be at check-in; – Rate of R$99.00 per day. – If eventually, the animal or the owner, come to cause inconvenience, noise and / or inconvenience to the castle or other guests, the accommodation will be canceled without refund of amounts paid. – You can walk outside the hotel, always wearing collars; – Feces and vomit must be collected and cleaned by the owners; – The castle does not provide special food for the animals; Children under 18 years of age are allowed to stay, provided they are duly accompanied by their parents or legal guardians, with the corresponding official supporting documents to be presented at check-in, in the case of travel with third parties that authorization for ACCOMMODATION, expressed by the parents, duly registered in a notary's office and with a notarized signature or authorization issued by the original Judiciary authority. It is mandatory to present the original or notarized copy at check-in: Birth Certificate or RG of minors and RG of the most responsible.