The Incentive

When choosing Rate: SITE HOTEL 10. Win a 5% discount.

Deposit / Guarantee Policies

PAYMENT METHODS Thinking about the agility and comfort of our guests, HOTEL 10 does not have a check-out! To make this advantage possible, daily rates are charged in advance, including consumption of items in the convenience store, laundry and various meals. We accept credit and debit cards. Billing may be authorized for companies with demand after credit and document analysis. Consult us before making the reservation. We do not accept checks.

Cancellation Policies

CANCELLATION AND CANCELLATION OF RESERVATION
1 - Refundable Reservation
The customer makes the purchase and can cancel it 24 hours before the check-in date. The Hotel reserves the right to make a pre-authorization (blocking the amount on the credit card) for the amount of the first night. The charge will be made at check-in.
2 - Non-Refundable Reservation
During periods of major events or high season, the charge will be made at the time of purchase, with the total amount of the reservation being debited from the card. This reservation cannot be changed, canceled or refunded.
3 - Cancellation of Reservation
Cancellation must be requested by email. Cancellations by phone or instant messaging device will not be accepted.

RESERVATION GUARANTEE
1 - Reservation with no-show guarantee
Reservations with no-show guarantee can be canceled up to 24 hours before the check-in date. After this period, the amount corresponding to one night's stay will be charged and the amount cannot be converted into credit for future stays. In the case of non-refundable reservations, the advance charge and the total amount for the period will be maintained. Reservations with a no-show guarantee will remain active in the system until 11 am on the day following the guest's check-in date.
2 – Reservations without a no-show guarantee
Reservations without a no-show guarantee will be automatically cancelled at 6 pm on the day of the guest's check-in to make the apartment available for sale to another customer.