The Incentive

When choosing Rate: Diaria Pensão Completa. Book last minute with less then 7 day(s) in advance and win 10% discount.

Deposit / Guarantee Policies

Unbeatable or promotional rate: The reservation can be guaranteed with a credit card (provided at the time of booking) or with full prepayment via bank transfer.

Payment can be made as follows:

 Credit card: provide the card number, expiry date and security code.

- For reservations made in advance, we accept the transactions below only for BRAZILIAN ACCOUNTS.

The reservation must be GUARANTEED through full payment within 48 hours of confirmation being sent.

Payment can be made in the following ways:
SICOOB Bank - In the name of: VILLANUEVA HOTEL LTDA, CNPJ: 44.572.567/0001-08 (Monday to Friday from 8:00 AM to 2:00 PM)

Branch: 4343 - Checking Account: 86.409-9

Pix: Key: 44.572.567/0001-08 (Monday to Friday, 24 hours a day)

Bank transfer and deposit at branches and ATMs (Monday to Friday from 8:00 AM to 2:00 PM – with 72 hours notice).
-> For validation, send proof of payment by email to [email protected] or via WhatsApp (45) 99836-0304 with identification.
-> If this is not fulfilled, the reservation will be automatically cancelled. Cancelled.

Extra charges cannot be paid in installments. We do not offer installment payments on international credit cards.

Please note that the card used for the purchase and confirmation of the reservation must be presented at check-in, along with the required documentation.

Cancellation Policies

Cancellation Policy – Packages

The deadline for cancellation without penalty for this reservation is up to 30 business days before the arrival date.

For reservations not cancelled within the deadline, cancelled outside the established period or in case of no-show, the total amount of the reservation will be charged as a penalty. Exceptions must be dealt with directly with the Reservations team.

Changes and Cancellations Outside the Deadline
If there is a need to change or cancel outside the deadline, the amount paid will not be refunded, but converted to credit for future use.

The credit will be valid for 01 year from the original reservation date.

The new reservation must be made through the same agency that issued the original reservation, using the Non-Refundable rate.

Rebooking is subject to hotel availability, especially during holidays and high season.

There may be adjustments in the daily rates, up or down, depending on the new date chosen.

To use the credit, it will be necessary to make a new reservation.
Cancellations due to weather conditions will not be accepted

Cancellation Deadline with Credit
Cancellation with conversion of the amount paid into credit must be requested at least 72 business hours before the arrival date.

Cancellations outside this deadline will only be accepted upon presentation of a medical certificate with CID.
Cancellations within 7 days after purchase, in accordance with the Repentance Law, will be 100% refunded.

• Cancellation without penalty up to 7 (seven) calendar days before check-in.

• Cancellations made outside this period or in case of no-show will be subject to a charge of 1 (one) night's stay, corresponding to the first night of the accommodation.

• Cancellations outside this period due to health reasons may be considered upon presentation of a medical certificate with ICD code, issued in the name of the reservation holder or linked guest. In these cases, the amounts paid may be converted into credit for rescheduling, without financial reimbursement.

• Rescheduling will be subject to hotel availability and the rate in effect on the new chosen date, and there may be a difference in price, either higher or lower.

• Reservations made less than 7 (seven) days prior to check-in are not eligible for cancellation without penalty, due to the proximity of the stay.

• In cases of force majeure, government restrictions or operational impossibility of the hotel, the amounts paid may be converted into credit for future stays, valid for up to 12 (twelve) months.