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Deposit / Guarantee Policies

Policy applicable on dates: 12/24/2024 - 1/2/2025
3/1/2025 - 3/6/2025

FULL PAYMENT IN ADVANCE UP TO 3 BUSINESS DAYS AFTER THE RESERVATION MADE

3/3/2026 - 6/30/2027

Reservations will be charged by our reservations center, via Credit Card or Pix.

Reservations with unidentified payments will be automatically canceled.

On other dates:

AGENCIES/COMPANIES/OPERATORS WITHOUT APPROVED REGISTRATION MUST MAKE PREPAYMENT FOR RESERVATIONS;
All reservations with no show guarantee. Payment invoiced only to AGENCIES/COMPANY/OPERATORS with approved registration directly at the hotel.

Cancellation Policies

Policy applicable on dates: 3/24/2026 - 4/2/2026
4/6/2026 - 4/17/2026
4/22/2026 - 4/30/2026
5/4/2026 - 6/3/2026
6/8/2026 - 6/30/2026
8/1/2026 - 9/3/2026
9/8/2026 - 10/8/2026
10/13/2026 - 10/29/2026
11/3/2026 - 11/19/2026
11/23/2026 - 12/19/2026
2/1/2027 - 2/4/2027
2/10/2027 - 3/25/2027
3/29/2027 - 4/20/2027
4/22/2027 - 4/30/2027

Cancellation:
- Within 7 days prior to check-in: free of charge.
- 06-1 days before check-in: we will charge 1 night.
- Less than 24 hours pre-check-in and after check-in and / or no-show: the guest misses a day and gets the credit remaining at the inn, receiving a "Letter of Credit", to be used in period of 1 year. No refund will be made;

* In the event of prepayment refund will discount 5% bank charges.

Policy applicable on dates: 6/4/2026 - 6/7/2026
7/1/2026 - 7/31/2026
9/4/2026 - 9/7/2026
10/9/2026 - 10/12/2026
10/30/2026 - 11/2/2026
11/20/2026 - 11/22/2026
1/1/2027 - 1/31/2027
2/5/2027 - 2/9/2027
3/26/2027 - 3/28/2027
4/21/2027 - 4/21/2027
5/1/2027 - 5/1/2027
7/1/2027 - 7/31/2027
9/3/2027 - 9/7/2027
10/8/2027 - 10/12/2027
10/29/2027 - 11/2/2027
11/12/2027 - 11/15/2027
11/20/2027 - 11/20/2027

Free Cancellation:

Cancellations made up to 120 days before the check-in date will not incur any additional charges.

Cancellations made after this period will be subject to a cancellation fee equivalent to 100% of the total reservation value.

Policy applicable on dates: 12/20/2026 - 12/31/2026

Reservations that fall within the periods mentioned above do not allow cancellation and do not give the right to a refund.

On other dates:

Requests to change or cancel reservations must be requested via email [email protected] or made directly on the omnibees platform.
Return of 100% (one hundred percent) of the amount paid for cancellations or changes up to 07 (seven) days after the first payment (Art. 49 - Consumer Protection Code). Afterwards, a fine will be charged based on the reservation period:
For Low Season (other periods that do not correspond to high season, February to June, September to December, except holidays and commemorative dates):
Up to 7 (seven) days after the first payment, there is no fine charged;
Less than 7 (seven) days before arrival (check-in), non-show (no-show) or request for cancellation/return beyond 7 days after the first payment, a fine of 01 (one) will be charged. daily.
For rates under special conditions, consumers should consult the specific rules of the promotion. Examples: Consumer Week, Black Friday, etc...
In accordance with Federal Law No. 14,046/20, as amended by Federal Law No. 14,186/21, which will take effect until 12/31/2023, in cases of changes or cancellations of reservations by guests due to the Covid-19 pandemic , there will be no additional fee charged, as long as guests present supporting documents capable of complying with the requirements of the aforementioned Law. In these specific cases, the company reserves the right to grant letters of credit to guests, in the amounts paid initially for reservations, with a term of use until 12/31/2023.

We remain at your entire disposal for any clarifications that may be necessary.