The Incentive

When choosing Rate: Melhor Tarifa FLEX. Book at least 3 night(s) and win 5% discount.

Deposit / Guarantee Policies

Policy applicable on dates: 5/1/2026 - 5/3/2026
6/4/2026 - 6/6/2026
9/4/2026 - 9/6/2026
10/9/2026 - 10/11/2026
10/30/2026 - 11/1/2026
11/20/2026 - 11/22/2026
12/23/2026 - 12/26/2026
12/30/2026 - 1/2/2027
2/4/2027 - 2/9/2027
3/25/2027 - 3/27/2027
4/30/2027 - 5/1/2027
5/27/2027 - 5/29/2027
9/4/2027 - 9/6/2027
10/9/2027 - 10/11/2027
10/30/2027 - 11/1/2027
11/12/2027 - 11/14/2027
11/19/2027 - 11/20/2027

- A charge of 50% of the reservation will be made at any time to the credit card provided as a reservation guarantee.

- In the case of stays initiated by early check-out at the guest's initiative, the hotel reserves the right to charge the full amount of the reservation.

- IMPORTANT: Please note that it is mandatory to present at check-in a photo ID and the credit card used for the reservation (physical or virtual), which must be in the name of one of the guests. Third-party credit cards will not be accepted.

- If the reservation card is not presented, a new payment will be required at check-in, and the amount paid online will be refunded according to the credit card company's processing times.

On other dates:

- The total amount of the first night can be pre-authorized at any time as a guarantee of the reservation with the physical or digital card number inserted.

- In the case of stays beginning with early check-out at the guest's initiative, the hotel reserves the right to charge the total amount of the reservation.

Note: Please note that, in the case of reservations for more than 4 rooms per company or individual, different conditions and additional supplements may apply.

Cancellation Policies

Policy applicable on dates: 12/31/2025 - 12/31/2025
2/13/2026 - 2/17/2026

- Please note that if you cancel, change, or in case of no-show, the full amount of the reservation will be charged as a fine.

Based on article 49 of the Consumer Protection Code, the user may cancel their reservation free of charge within up to 7 days after the date of online purchase, as long as it is more than 48 hours in advance of the initial check-in time. .

Policy applicable on dates: 4/3/2026 - 4/5/2026
4/17/2026 - 4/20/2026
5/1/2026 - 5/3/2026
9/4/2026 - 9/6/2026
10/9/2026 - 10/11/2026
10/30/2026 - 11/1/2026
11/20/2026 - 11/22/2026
12/23/2026 - 12/26/2026
3/25/2027 - 3/27/2027
4/30/2027 - 5/1/2027
5/27/2027 - 5/29/2027
9/4/2027 - 9/6/2027
10/9/2027 - 10/11/2027
10/30/2027 - 11/1/2027
11/12/2027 - 11/14/2027
11/19/2027 - 11/20/2027

Changes or cancellations are free of charge up to 2 days before check-in.

After this period or in case of no-show, a penalty of 50% of the accommodation cost will be charged.

In case of early check-out initiated by the guest, the total amount of the reservation may be charged.

Policy applicable on dates: 7/1/2026 - 7/31/2026
12/27/2026 - 12/29/2026
1/3/2027 - 2/3/2027
7/1/2027 - 7/31/2027

- Changes or cancellations are permitted free of charge up to 7 days before check-in. After this period, a penalty will be charged, equivalent to the value of the first night's stay.

- In case of no-show, a penalty equal to the total value of the reservation will be charged.

- In the case of stays initiated by early check-out at the guest's initiative, the hotel reserves the right to charge the total value of the reservation.

Policy applicable on dates: 12/30/2026 - 1/2/2027

- Changes or cancellations are permitted free of charge up to 30 days before check-in; after this period, 50% of the reservation fee will be charged as a penalty.

- In case of no-show, a penalty equal to the total reservation amount will be charged.

- If early departure is requested by the guest, the full reservation amount will be charged, according to the originally reserved period.

Policy applicable on dates: 2/4/2027 - 2/9/2027

- Changes or cancellations are permitted free of charge up to 60 days before check-in; after this period, 50% of the reservation fee will be charged as a penalty.

- In case of no-show, a penalty equal to the total reservation amount will be charged.

- If early departure is requested by the guest, the full reservation amount will be charged, according to the originally reserved period.

On other dates:

- Changes or cancellations are permitted free of charge up to two (2) days before the initial check-in time.

- A penalty will be charged, equal to the total value of the first night's stay, in case of changes or cancellations made outside of this period. The same condition applies in case of no-show.

- In the case of stays initiated by early check-out at the guest's initiative, the hotel reserves the right to charge the total value of the reservation.