The Incentive

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Deposit / Guarantee Policies

Policy applicable on dates: 5/1/2026 - 5/3/2026
6/4/2026 - 6/6/2026
9/4/2026 - 9/6/2026
10/9/2026 - 10/11/2026
10/30/2026 - 11/1/2026
11/20/2026 - 11/22/2026
12/23/2026 - 12/26/2026
12/30/2026 - 1/2/2027
2/4/2027 - 2/9/2027
3/25/2027 - 3/27/2027
4/30/2027 - 5/1/2027
5/27/2027 - 5/29/2027
9/4/2027 - 9/6/2027
10/9/2027 - 10/11/2027
10/30/2027 - 11/1/2027
11/12/2027 - 11/14/2027
11/19/2027 - 11/20/2027

- A charge of 50% of the reservation will be made at any time to the credit card provided as a reservation guarantee.

- In the case of stays initiated by early check-out at the guest's initiative, the hotel reserves the right to charge the full amount of the reservation.

- IMPORTANT: Please note that it is mandatory to present at check-in a photo ID and the credit card used for the reservation (physical or virtual), which must be in the name of one of the guests. Third-party credit cards will not be accepted.

- If the reservation card is not presented, a new payment will be required at check-in, and the amount paid online will be refunded according to the credit card company's processing times.

On other dates:

- The total amount of the first night can be pre-authorized at any time as a guarantee of the reservation with the physical or digital card number inserted.

- In the case of stays beginning with early check-out at the guest's initiative, the hotel reserves the right to charge the total amount of the reservation.

Note: Please note that, in the case of reservations for more than 4 rooms per company or individual, different conditions and additional supplements may apply.

Cancellation Policies

Policy applicable on dates: 12/31/2025 - 12/31/2025
2/13/2026 - 2/17/2026

- Please note that if you cancel, change, or in case of no-show, the full amount of the reservation will be charged as a fine.

Based on article 49 of the Consumer Protection Code, the user may cancel their reservation free of charge within up to 7 days after the date of online purchase, as long as it is more than 48 hours in advance of the initial check-in time. .

Policy applicable on dates: 4/3/2026 - 4/5/2026
4/17/2026 - 4/20/2026
5/1/2026 - 5/3/2026
6/4/2026 - 6/6/2026
9/4/2026 - 9/6/2026
10/9/2026 - 10/11/2026
10/30/2026 - 11/1/2026
11/20/2026 - 11/22/2026
12/23/2026 - 12/26/2026
3/25/2027 - 3/27/2027
4/30/2027 - 5/1/2027
5/27/2027 - 5/29/2027
9/4/2027 - 9/6/2027
10/9/2027 - 10/11/2027
10/30/2027 - 11/1/2027
11/12/2027 - 11/14/2027
11/19/2027 - 11/20/2027

Changes or cancellations are free of charge up to 2 days before check-in.

After this period or in case of no-show, a penalty of 50% of the accommodation cost will be charged.

In case of early check-out initiated by the guest, the total amount of the reservation may be charged.

Policy applicable on dates: 7/1/2026 - 7/31/2026
12/27/2026 - 12/29/2026
1/3/2027 - 2/3/2027
7/1/2027 - 7/31/2027

- Changes or cancellations are permitted free of charge up to 7 days before check-in. After this period, a penalty will be charged, equivalent to the value of the first night's stay.

- In case of no-show, a penalty equal to the total value of the reservation will be charged.

- In the case of stays initiated by early check-out at the guest's initiative, the hotel reserves the right to charge the total value of the reservation.

Policy applicable on dates: 12/30/2026 - 1/2/2027

- Changes or cancellations are permitted free of charge up to 30 days before check-in; after this period, 50% of the reservation fee will be charged as a penalty.

- In case of no-show, a penalty equal to the total reservation amount will be charged.

- If early departure is requested by the guest, the full reservation amount will be charged, according to the originally reserved period.

Policy applicable on dates: 2/4/2027 - 2/9/2027

- Changes or cancellations are permitted free of charge up to 60 days before check-in; after this period, 50% of the reservation fee will be charged as a penalty.

- In case of no-show, a penalty equal to the total reservation amount will be charged.

- If early departure is requested by the guest, the full reservation amount will be charged, according to the originally reserved period.

On other dates:

- Changes or cancellations are permitted free of charge up to 24 hours (1 day) before the initial check-in time.

- A fine will be charged, in the total amount of the first night, in case of changes or cancellations less than 24 hours (1 day) before the initial check-in time. The same condition applies in case of no-show.

- In the case of stays beginning with early check-out at the guest's initiative, the hotel reserves the right to charge the total amount of the reservation.