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Deposit / Guarantee Policies

Policy applicable on dates: 1/4/2026 - 1/31/2026
7/1/2026 - 7/31/2026
1/4/2027 - 1/31/2027
7/1/2027 - 7/31/2027
1/4/2028 - 1/31/2028

We will charge the TOTAL amount 45 days prior to check-in. Advance payments are non-refundable. The credit card provided will be automatically debited within the stated timeframe. We offer payment in up to 6 installments with no interest on Visa, Mastercard, Amex, or Elo cards. Other card brands are not accepted. In compliance with anti-fraud control requirements of Credit Card Companies, we will request the physical credit card used for the purchase along with your identification document. We do not accept third-party cards, except for spouses and first and second-degree relatives. We will require the Guaranteed Reservation Form to confirm the reservation and documents proving the relationship. If the documents are not presented, we may cancel the reservation and refund the amount to the credit card used for the purchase.

Policy applicable on dates: 2/13/2026 - 2/17/2026
2/5/2027 - 2/9/2027

We will charge the TOTAL amount 60 days prior to check-in. Advance payments are non-refundable. The credit card provided will be automatically charged within the stated timeframe. We offer payment in up to 10 installments with no interest on Visa, Mastercard, Amex, or Elo cards. Other card brands are not accepted. In compliance with anti-fraud control requirements of Credit Card Companies, we will request the physical credit card used for the purchase along with your identification document. We do not accept third-party cards, except for spouses and first and second-degree relatives. We will require the Guaranteed Reservation Form to confirm the reservation and documents proving the relationship. If the documents are not presented, we may cancel the reservation and refund the amount to the credit card used for the purchase.

Policy applicable on dates: 4/30/2026 - 5/3/2026
9/4/2026 - 9/7/2026
10/9/2026 - 10/17/2026
10/30/2026 - 11/2/2026
11/19/2026 - 11/22/2026
12/18/2026 - 12/25/2026
3/24/2027 - 3/28/2027
5/26/2027 - 5/30/2027
9/3/2027 - 9/7/2027
10/8/2027 - 10/16/2027
10/29/2027 - 11/2/2027
11/12/2027 - 11/15/2027
12/17/2027 - 12/25/2027

We will charge the TOTAL amount 45 days prior to check-in. Advance payments are non-refundable. The credit card provided will be automatically debited within the stated timeframe. We offer payment in up to 6 installments with no interest on Visa, Mastercard, Amex, or Elo cards. Other card brands are not accepted. In compliance with anti-fraud control requirements of Credit Card Companies, we will request the physical credit card used for the purchase along with your identification document. We do not accept third-party cards, except for spouses and first and second-degree relatives. We will require the Guaranteed Reservation Form to confirm the reservation and documents proving the relationship. If the documents are not presented, we may cancel the reservation and refund the amount to the credit card used for the purchase.

6/4/2026 - 6/7/2026

To confirm your reservation, we ask for the TOTAL advance payment that will be debited 30 days before the check-in date. If you have entered your credit card details before this deadline, please understand that we request this data as a guarantee of the reservation so that on the date agreed above we can process the transaction on your card. We accept payment in installments for reservations that have a minimum total value of R$ 1,500.00. We pay up to 6 interest-free installments on Visa, MasterCard, Amex Dinners or Elo cards. We do not accept other flags. In cases of reservations with a third party card (cardholder will not stay at the reservation), the cardholder must send a signed Guaranteed Reservation Term, with a copy of the front and back of the identity document and credit card informed in the Term. Prepaid and/or guaranteed amounts will not be refunded. If there is a balance of values, we will analyze the possibility of granting credit in a future accommodation. ATTENTION! The Carmel Hotels group reserves the right to request additional documents at check-in to comply with the anti-fraud control requirements of credit card operators: the credit card used in the purchase and the ID of the cardholder. In cases of lodging purchases made for third parties, the cardholder must complete and sign an authorization (Reservation Term) that will be sent in advance to the reservations department. If the requested documents are not presented, the buyer agrees that the hotel may, at its discretion, cancel the reservation and refund the amounts to the credit card used for the purchase.

Policy applicable on dates: 12/26/2026 - 1/3/2027
12/26/2027 - 1/3/2028

We will charge the TOTAL amount 60 days prior to check-in. Advance payments are non-refundable. The credit card provided will be automatically debited within the stated timeframe. We offer payment in up to 6 installments with no interest on Visa, Mastercard, Amex, or Elo cards. Other card brands are not accepted. In compliance with anti-fraud control requirements of Credit Card Companies, we will request the physical credit card used for the purchase along with your identification document. We do not accept third-party cards, except for spouses and first and second-degree relatives. We will require the Guaranteed Reservation Form to confirm the reservation and documents proving the relationship. If the documents are not presented, we may cancel the reservation and refund the amount to the credit card used for the purchase.

On other dates:

We will charge 50% of the total daily rate 30 days before check-in. The remaining balance will be charged 48 hours before the check-in date. Advance payments are non-refundable. The credit card provided will be automatically debited within the mentioned timeframe. We offer payment in up to 6 installments without interest on Visa, Mastercard, Amex, or Elo cards. Other card brands are not accepted. In compliance with anti-fraud control requirements of credit card companies, we will request the physical credit card used for the purchase along with your identification document. We do not accept third-party cards, except for spouses and first and second-degree relatives. We will require the Guaranteed Reservation Form to confirm the reservation and documents proving the relationship. If the documents are not presented, we may cancel the reservation and refund the amounts to the credit card used for the purchase.

Cancellation Policies

Policy applicable on dates: 1/4/2026 - 1/31/2026
7/1/2026 - 7/31/2026
1/4/2027 - 1/31/2027
7/1/2027 - 7/31/2027
1/4/2028 - 1/31/2028

We accept free cancellations or changes up to 45 days before the check-in date. After this limit, the FULL reservation amount will be charged as a non-refundable or creditable penalty. In the event of a no-show or early departure, the full reservation amount will be charged as a non-refundable or creditable penalty. We do not refund amounts already paid.

Policy applicable on dates: 2/13/2026 - 2/17/2026
2/5/2027 - 2/9/2027

We accept free cancellations or changes up to 60 days before the check-in date. After this limit, the FULL reservation amount will be charged as a non-refundable or creditable penalty. In the event of a no-show or early departure, the full reservation amount will be charged as a non-refundable or creditable penalty. We do not refund amounts already paid.

Policy applicable on dates: 4/1/2026 - 4/5/2026
4/17/2026 - 4/21/2026
4/30/2026 - 5/3/2026

We accept free cancellations or changes up to 15 days before the check-in date. After this deadline, the TOTAL amount of the reservation will be charged as a non-refundable or creditable penalty. In case of no-show or early departure, the total amount of the reservation will be charged as a non-refundable or creditable penalty. We do not refund amounts already paid.

Policy applicable on dates: 6/4/2026 - 6/7/2026

We accept free cancellations or changes up to 30 days before the check-in date. After this limit, the FULL reservation amount will be charged as a non-refundable or creditable penalty. In the event of a no-show or early departure, the full reservation amount will be charged as a non-refundable or creditable penalty. We do not refund amounts already paid.

Policy applicable on dates: 9/4/2026 - 9/7/2026
10/9/2026 - 10/17/2026
10/30/2026 - 11/2/2026
11/19/2026 - 11/22/2026
12/18/2026 - 12/25/2026
3/24/2027 - 3/28/2027
5/26/2027 - 5/30/2027
9/3/2027 - 9/7/2027
10/8/2027 - 10/16/2027
10/29/2027 - 11/2/2027
11/12/2027 - 11/15/2027
12/17/2027 - 12/25/2027

We accept free cancellations or changes up to 45 days before the check-in date. After this limit, the FULL reservation amount will be charged as a non-refundable or creditable penalty. In the event of a no-show or early departure, the full reservation amount will be charged as a non-refundable or creditable penalty. We do not refund amounts already paid.

Policy applicable on dates: 12/26/2026 - 1/3/2027
12/26/2027 - 1/3/2028

We accept free cancellations or changes up to 60 days before the check-in date. After this limit, the FULL reservation amount will be charged as a non-refundable or creditable penalty. In the event of a no-show or early departure, the full reservation amount will be charged as a non-refundable or creditable penalty. We do not refund amounts already paid.

On other dates:

We accept cancellations or changes, free of charge, up to 30 days before the check-in date. After this limit, a 50% penalty will be charged.

In cases of no-show and/or early departure, the FULL reservation fee will be charged.

We do not refund amounts already paid, nor will we issue credits.