LAGOON DAYS Includes: Accommodation, Breakfast. Children from 03 to 11 years old free in accommodation, they pay breakfast worth $24,840 including consumption tax, from 12 years old they pay as an additional person. • Check in time 3:00 pm, Check out time 12:00 pm • All passengers must present an original document at check-in for registration • REGISTRATION POLICY WITH MINORS. For minors to enter the hotel, it is necessary to present the minor's identity card to the civil registry. In the event that the minor is not registered in the company of his parents, the person responsible for taking care of him must present a document authenticated by at least one of them that authorizes the entry. • CHANGES AND CANCELLATIONS, Cancellations or modifications are allowed up to 24 hours in low season and 48 hours in high season before the Check In date. The modification of the reservation is valid for up to 1 year, subject to room availability and the rate. • LATE CANCELLATION If a late cancellation is made, that is, at a time outside the time stipulated in the cancellation policy, a penalty will be charged for the equivalent of 01 (one) accommodation of the reserved rate. • RIGHT OF WITHDRAWAL, withdrawal and other reimbursement circumstances within the framework of the Health Emergency as a result of Covid-19. Decree 557 of 2020. According to article 4 of the aforementioned law, requests for withdrawal, withdrawal and reimbursement of services received during the validity of the Sanitary Emergency declared by the Ministry of Health and Social Protection in Colombian territory and up to one more year, may be reimbursed in the services provided by the Hotel. To make your request, contact [email protected] • NO SHOW, the hotel will charge the No Show (non-compliance with the reservation), in case of no-show on the scheduled check-in day, the 20% charge will be made. the entire value or rate established for the reservation. • EARLY DEPARTURE, Early departure to the date scheduled in your reservation will generate a penalty charge. In case of leaving the hotel prior to the departure date stipulated in the reservation, the charge of 20% of the value or rate established for the days that are not used will be made. • EARLY CHECK-IN It is a pleasure for us to allow your check-in before the established time, however, it is subject to the availability of the Hotel at the time of your arrival. If you want to guarantee that the room will be available upon your arrival, we recommend that you reserve the room one night before the expected arrival date. • CONTROL OF CARD FRAUD. To protect credit card holders from fraud, the guest is required to present the credit card used to make the online reservation and an official photo ID of the cardholder at check-in. The hotel reserves the right to reject the guest at check-in, for not meeting this requirement. If the cardholder is not the one staying at the hotel, the guest must present clear photocopies of the front and back of the credit card used and the photo ID, duly signed by the cardholder. The hotel can cancel a confirmed reservation, if it is suspected that a fraudulent card has been used, therefore, the holder of the card that will be used as a means of guarantee, must be the same one who makes the reservation and enjoys the hotel services. Otherwise, it is necessary to contact our Reservations Department by email: [email protected] for validation or by calling 57 (4) 440 6720 // 57 (4) 440 6729 in the city of Rionegro – Antioquia - Colombia.

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