Standard

Cancellation Allowed Cancellation Allowed

Cancellation Fees: 1. Up to 60 days before check-in: 10% to 20% of the total reservation value 2. Up to 30 days before check-in: 20% to 30% of the total reservation value 3. Up to 15 days before check-in: 50% of the total reservation value 4. Less than 7 days before check-in: 70% of the total reservation value . Cancellation due to Unforeseeable Events and Force Majeure: • Requests for cancellation or changes due to unforeseeable events or force majeure must be submitted by email ([email protected] and [email protected]), accompanied by documentation proving the justification. Requests will be analyzed and responded to within 72 business hours. . No-Show Policy: • If the guest does not show up by the stipulated time (6:00 p.m. the day after check-in), it will be considered a "No Show". • Charge: In this case, 50% of the total reservation amount will be charged. • Rescheduling Option: The guest will have the option of rescheduling the reservation for a new date, subject to availability and current rates for the new date. Rescheduling is only allowed once. To reschedule, the operator, the initial purchase platform, must mediate the process and contact the hotel up to 48 hours after the original check-in date to reschedule. • Rescheduling Cancellation: • If the guest chooses not to reschedule and the no-show is confirmed, a charge of 50% of the reservation amount will be applied and there will be no refund.

Cancellation Allowed Cancellation Allowed

Cancellation Fees: 1. Up to 60 days before check-in: 10% to 20% of the total reservation value 2. Up to 30 days before check-in: 20% to 30% of the total reservation value 3. Up to 15 days before check-in: 50% of the total reservation value 4. Less than 7 days before check-in: 70% of the total reservation value . Cancellation due to Unforeseeable Events and Force Majeure: • Requests for cancellation or changes due to unforeseeable events or force majeure must be submitted by email ([email protected] and [email protected]), accompanied by documentation proving the justification. Requests will be analyzed and responded to within 72 business hours. . No-Show Policy: • If the guest does not show up by the stipulated time (6:00 p.m. the day after check-in), it will be considered a "No Show". • Charge: In this case, 50% of the total reservation amount will be charged. • Rescheduling Option: The guest will have the option of rescheduling the reservation for a new date, subject to availability and current rates for the new date. Rescheduling is only allowed once. To reschedule, the operator, the initial purchase platform, must mediate the process and contact the hotel up to 48 hours after the original check-in date to reschedule. • Rescheduling Cancellation: • If the guest chooses not to reschedule and the no-show is confirmed, a charge of 50% of the reservation amount will be applied and there will be no refund.