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Daily price starting from: R$ 870.00 /night
See AvailabilityIncluded in the Offer
Non Refundable
Meals
Internet
Parking
Deposit / Guarantee Policies
For individual guests and agencies:
The Hotel works with the prepayment system (Payment at the time of booking). All reservations must be paid in advance, via bank deposit or credit card.
For Operators:
Reservations will only be billed to Operators with pre-approved registration at the hotel.
The hotel gives itself the right to charge in advance to operators who do not have such registration,
to guarantee reservations.
The Operator must provide credit card details to guarantee the reservation or block the apartment.
Booking with noshow guarantee.
Expenses at the hotel:
To pay for expenses incurred at the hotel, we only accept CASH and DEBIT CARD.
Cancellation Policies
All reservations formally requested by email ([email protected]) may be canceled or rescheduled with a deadline GREATER than 7 days BEFORE the day of CHECK-IN (entry date) at the hotel.
• For requests with a deadline of LESS than 7 days from the check-in date, only RESCHEDULING will be accepted. And the client must also present a certificate proving the impossibility of the holder, spouse or dependent to attend on the scheduled date. Any fact other than this will be a mere tolerance of the hotel. There will be no refunds. If a certificate is not presented, and the customer does not show up on the scheduled date, it will be considered a NO-SHOW (no-show), and the customer will lose the full amount of their paid reservation.
IF THE CUSTOMER CANCELS WITHIN MORE THAN 7 DAYS AND CHOOSES TO REFUND THE VALUES:
• If you choose to refund the amount paid for the reservation instead of crediting it for another date, the hotel works with a minimum period of 120 days to reimburse 100% of the amount.
IF THE CUSTOMER CHOOSES TO REBOOK OR HAS HIS OPTION TO REBOOK PROVED BY A CERTIFICATE.
• The customer will have a credit for the amount paid to be used at a future date, paying more or less the difference, if any. If the value of the new package is lower, the value of the difference will be credited to be deducted from consumption or returned on the day of accommodation, that is, if the guest has a stay booked for a holiday and wants to come on a regular weekend. , you will receive credit for the recalculated difference, as a weekend costs less than a long holiday. This possibility also applies in reverse, because if you choose a package with a higher value, you will use the amount already paid as part of the payment and will only make a supplement to reach the value of the new package;
Withdrawal without cancellation – No show
Failure to show up on the scheduled arrival date, without prior written communication, will be considered no show (withdrawal without cancellation). The accommodation will be free for only 24 hours, from the stipulated arrival time. After this period, the reservation will be canceled, resulting in the total loss of the amount paid.
General Policy
CHECK-IN AND OUT TIMES:
Weekend Package (Friday to Sunday) and long holidays:
Check-in time (Entrance): from 4:00 pm.
Check-out time (Departure): until 4:00 pm
Package from Monday to Friday (except holidays):
Check-in time (Monday or Wednesday)(Entry): from 10:00 am.
Check-out time (Wednesday or Friday) (Departure): until 10:00am
Reception and service: From 8:00 am to 0:00 am.
Children:
(Children accompanied by parents or legal guardians up to 4 years old are free). From 5 to 12 years old child price. Over 12 years old is charged as an adult.
Children under 12 must be documented and accompanied by their guardians.
We charge a 10% service fee for consumption in bars at the hotel.
We only accept credit cards for payment of reservations. Payment for consumption only by debit card or cash.
All of our packages are full board and do not include drinks, horse and buggy rides, zip lines, pedal boats, canoes, bicycles, spa and paintball.
All reservations require prepayment of the total reservation at any time.
It is expressly prohibited to take and/or consume drinks of any strength on our premises that have not been purchased at our hotel. If this occurs, the holder will pay a “corkage” fee of 10% of the full value of the package paid in this receipt.
Guests have the duty to pay for services and also behave appropriately, treating other guests, employees and collaborators of the Hotel with respect. Likewise, your companions and any visitors must respect the Hotel's rules of behavior. If there are circumstances that demonstrate bad behavior, the Hotel may terminate the contract, ordering the guest to leave the establishment, without refunding the daily rate.
According to the ABIH code of ethics, for security reasons, accommodation facilities may prohibit (prohibit) the stay of people who are not consumers of their goods and services on their premises.
Daily price starting from: R$ 870.00 /night
See Availability
BEST PRICE GUARANTEED
SECURE TRANSACTION
IMMEDIATE CONFIRMATION
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