3 DAYS WITH 10%
The Incentive
When choosing Rate: PIX COM DESCONTO. Book at least 3 night(s) and win 10% discount.
Deposit / Guarantee Policies
For individual guests and agencies:
The Hotel works with the prepayment system (Payment at the time of booking). All reservations must be paid in advance, via bank deposit or credit card.
For Operators:
Reservations will only be billed to Operators with pre-approved registration at the hotel.
The hotel gives itself the right to charge in advance to operators who do not have such registration,
to guarantee reservations.
The Operator must provide credit card details to guarantee the reservation or block the apartment.
Booking with noshow guarantee.
Expenses at the hotel:
To pay for expenses incurred at the hotel, we only accept CASH and DEBIT CARD.
Cancellation Policies
All reservations formally requested by email ([email protected]) with a notice period MORE THAN 7 days BEFORE the check-in date at the hotel may be canceled or rescheduled.
• For requests made LESS THAN 7 days before the check-in date, only RESCHEDULING will be accepted. The client must also present a certificate proving the impossibility of the holder, spouse, or dependent attending on the scheduled date. Any other reason will be considered a mere tolerance on the part of the hotel. There will be no refunds. If no certificate is presented, and the person does not attend on the scheduled date, it will be considered a NO-SHOW, and the client will forfeit the full amount of their reservation paid.
IF THE CLIENT CANCELS MORE THAN 7 DAYS IN ADVANCE AND CHOOSES A REFUND:
• If the client chooses a refund instead of a credit for another date, the hotel has a minimum processing time of 120 days for a 100% refund.
IF THE CLIENT CHOOSES TO RESCHEDULE OR HAS PROVEN THEIR RESCHEDULING OPTION BY A CERTIFICATE:
• The client will receive a credit for the amount paid, to be used on a future date, paying the difference if applicable. If the new package is cheaper, the difference will remain as credit to be used towards consumption or refunded on the day of the stay. For example, if the guest has a reservation for a holiday and wants to come on a regular weekend, they will receive the credit for the recalculated difference, as a weekend costs less than a long weekend. This possibility also applies in reverse, because if you choose a package with a higher value, you will use the amount already paid as part of the payment and will only make a supplement to reach the value of the new package;
No-show (withdrawal without cancellation)
Failure to appear on the scheduled arrival date, without prior written notice, will be considered a no-show (withdrawal without cancellation). The accommodation will be available for only 24 hours from the stipulated check-in time. After this period, the reservation will be cancelled, resulting in the total loss of the amount paid.
Availability
Discount of: 10.00%