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Deposit / Guarantee Policies

3/10/2024 - 1/31/2026

After confirming the reservation, a 50% CHARGE OF THE TOTAL VALUE of the reservation will be made, to guarantee the blocking of the apartment. Payment ONLY by CREDIT CARD, which will be made manually, subject to approval by the brand (NO receipt will be sent, only upon request).
*If payment is not approved, the reservation will be canceled without prior notice.
** Make sure the CARD you choose has a limit and is unlocked for charging. DOUBTS? CONTACT THE RESERVATIONS SECTOR ON THE NUMBER: 54 - 98429-6927 (WhatsApp)

Cancellation Policies

Policy applicable on dates: 3/10/2024 - 5/31/2024
8/1/2024 - 10/31/2024

AT-SHOW CANCELLATION:

LOW AND MID SEASON reservations can be changed or canceled free of charge at least 14 days before the check-in date.

Changes or cancellations outside this period will incur a fine of 50% of the reserved period.
No-show or last-minute cancellation will be charged the full amount of the reserved period.

** LOW AND MID SEASON periods are considered to be the months of February, March, April, May, June, August, September and October, except national holidays.

HIGH SEASON reservations can be changed or canceled free of charge at least 30 days before the check-in date.

Changes or cancellations outside this period will incur a fine of 70% of the reserved period.
No-show or last-minute cancellation will be charged the full amount of the reserved period.

** HIGH SEASON periods are considered to be the months of January, July, November, December and national holidays.

Canceling your stay upon arrival or after check-in, as well as early check-out for any reason whatsoever, will not entitle you to any type of refund, cash refund or letter of credit, resulting in the total loss of the amount paid for the daily rate. or hosting package. *Valid for any period of the year.

* In case of change, the amount already paid will be reversed into credit for use in a future period.
*In this case, the difference between the available credit and the value of the new scheduled period may be charged, and there may also be restrictions on nights for the new period.

Policy applicable on dates: 6/1/2024 - 7/31/2024
11/1/2024 - 2/28/2025

AT-SHOW CANCELLATION:

LOW AND MID SEASON reservations can be changed or canceled free of charge at least 14 days before the check-in date.

Changes or cancellations outside this period will incur a fine of 50% of the reserved period.
No-show or last-minute cancellation will be charged the full amount of the reserved period.

** LOW AND MID SEASON periods are considered to be the months of February, March, April, May, June, August, September and October, except national holidays.

HIGH SEASON reservations can be changed or canceled free of charge at least 30 days before the check-in date.

Changes or cancellations outside this period will incur a fine of 70% of the reserved period.
No-show or last-minute cancellation will be charged the full amount of the reserved period.

** HIGH SEASON periods are considered to be the months of January, July, November, December and national holidays.

Canceling your stay upon arrival or after check-in, as well as early check-out for any reason whatsoever, will not entitle you to any type of refund, cash refund or letter of credit, resulting in the total loss of the amount paid for the daily rate. or hosting package. *Valid for any period of the year.

* In case of change, the amount already paid will be reversed into credit for use in a future period.
*In this case, the difference between the available credit and the value of the new scheduled period may be charged. There may also be restrictions on nights for the new period.

On other dates:

AT-SHOW CANCELLATION:

LOW AND MID SEASON reservations can be changed or canceled free of charge at least 14 days before the check-in date.

Changes or cancellations outside this period will incur a fine of 50% of the reserved period.
No-show or last-minute cancellation will be charged the full amount of the reserved period.

** LOW AND MID SEASON periods are considered to be the months of February, March, April, May, June, August, September and October, except national holidays.

HIGH SEASON reservations can be changed or canceled free of charge at least 30 days before the check-in date.

Changes or cancellations outside this period will incur a fine of 70% of the reserved period.
No-show or last-minute cancellation will be charged the full amount of the reserved period.

** HIGH SEASON periods are considered to be the months of January, July, November, December and national holidays.

Canceling your stay upon arrival or after check-in, as well as early check-out for any reason whatsoever, will not entitle you to any type of refund, cash refund or letter of credit, resulting in the total loss of the amount paid for the daily rate. or hosting package. *Valid for any period of the year.

* In case of change, the amount already paid will be reversed into credit for use in a future period.
*In this case, the difference between the available credit and the value of the new scheduled period may be charged, and there may also be restrictions on nights for the new period.