The Incentive

When choosing Rate: Melhor Tarifa. Win a 12% discount.

Deposit / Guarantee Policies

The total amount of the reservation will be charged within 7 days after the reservation is made. We charge a prepayment of the total reservation amount to the card. We pay in installments for amounts above R$600.00 (six hundred reais), only installments of the total reservation amount being accepted. Once the total daily value is paid, the reservation will be confirmed. Cancellations after the deadline or no-show will incur a no-show charge for the entire period of accommodation.

Cancellation Policies

If there is a need to cancel or change the date of the reservation, the customer must notify the Reservations Center in writing. Cancellations or changes by phone and/or WhatsApp will not be accepted. Cancellations or changes to dates will be subject to fees according to the conditions below:
Change of reservation date: no date transfer fee will be charged, only any price difference between one period and another, provided that it is made 3 days before the check-in date. Changes are subject to availability.
Cancellation: in the event of cancellation at least 3 days before the check-in date at the hotel, the guest will receive a refund of the amount already paid. If the cancellation occurs less than 3 days before the check-in date at the hotel, the total amount paid for the package or daily rate will be lost.
Withdrawal without cancellation - "no show": failure to appear without prior written notice on the scheduled arrival date will be considered a "no show" (no show without cancellation). The vacancy will remain available for 24 hours, starting from the check-in time. After this period, the reservation will be canceled (with 100% of the amount paid being retained), making the place available to another interested party. THERE WILL BE NO REFUND OF THE AMOUNT PAID.

Cancellation after check-in: Cancellation of check-in after arrival or after checking into the hotel, as well as early departure for any reason, WILL NOT ENTITLE YOU TO ANY TYPE OF REFUND, CASH REIMBURSEMENT OR CREDIT FOR NEW DAILY RATES, resulting in the loss of all the amount paid for the package or daily rate. Cancellation policies:
Packages and/or extras have an irrevocable cancellation period, that is, there will be no refund and the amount paid cannot be kept as credit.

You will be charged the full amount of the reservation at any time after the reservation is made.
Non-refundable rate does not allow changes or cancellations. The amount paid will not be refunded.
Not valid for use of credit/letter of credit

If there is a need to cancel or change the date of the reservation, the customer must notify the Reservations Center in writing. Cancellations or changes by phone and/or WhatsApp will not be accepted. Cancellations or changes to dates will be subject to fees according to the conditions below:
Change of reservation date: no date transfer fee will be charged, only any price difference between one period and another, provided that it is made 7 days before the check-in date. Changes are subject to availability.
Cancellation: in the event of cancellation at least 7 days before the check-in date at the hotel, the guest will receive a refund of the amount already paid. If the cancellation occurs less than 7 days before the check-in date at the hotel, the total amount paid for the package or daily rate will be lost.
Withdrawal without cancellation - "no show": failure to appear without prior written notice on the scheduled arrival date will be considered a "no show" (no show without cancellation). The vacancy will remain available for 24 hours, starting from the check-in time. After this period, the reservation will be cancelled (with 100% of the amount paid being retained), making the place available to another interested party. THERE WILL BE NO REFUND OF THE AMOUNT PAID.

Cancellation after check-in: Cancellation of check-in after arrival or after checking into the hotel, as well as early departure for any reason, WILL NOT ENTITLE YOU TO ANY TYPE OF REFUND, CASH REIMBURSEMENT OR CREDIT FOR NEW DAILY RATES, resulting in the loss of all the amount paid for the package or daily rate. Packages and/or extras have an irrevocable cancellation period, that is, there will be no refund and the amount paid cannot be kept as credit.