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Cancellation Allowed Cancellation Allowed

To request cancellation up to 45 days in advance of the date of arrival at the hotel, the customer will be entitled to: The. Letter of credit worth 100% of the package (*), valid for use for up to 12 (twelve) months, counting from its issuance, without the right to extension; or B. Refund of the total value (*) of the package, with a 10% (ten percent) fine discount in favor of the HOTEL, as compensation, and any fees already paid by the HOTEL. In case of cancellation request less than 45 days before the date of arrival at the hotel or after check in, no letter of credit or refund will be granted. If it is impossible to travel due to restrictions in the city of origin or destination due to the Covid19 Pandemic, the customer may request a letter of credit or refund upon proof of the restrictive measure by government bodies. If it is impossible to travel due to a Covid19 diagnosis, the customer may request a letter of credit or refund based on a medical report or the result of a PCR test carried out 72 hours before check-in. Regular Air Ticket and Charter Flight The charter flight does not allow rescheduling, transfer or refund of a changed or unflown segment, in case of cancellation by the CUSTOMER or change, less than 60 days in advance before the travel date, the amount corresponding to the chartered flight will not be refunded. (*) Airline tickets are personal and non-transferable. For cancellations more than 60 days in advance of the date of arrival at the hotel, the fine charged by the Airline will be deducted. REIMBURSEMENT The Refund will be made by the HOTEL to the current account held by the CLIENT, or cancellation of the credit card, when it is used for payment.