Standard Plus

Non Refundable Non Refundable

If you are diagnosed with COVID-19, or are suspected of having it during your stay, we will issue a letter of credit for the amount paid, valid for 1 year. Cancellation must be requested in writing (via email). Cancellations or changes made by telephone or instant messaging device (messenger or similar) will not be accepted. Article 49 of the Consumer Protection Code and Normative Resolution No. 429 of 04/23/02 of EMBRATUR guarantee the full refund of any amount deposited if cancellation of the reservation is requested within 07 (seven) days after confirmation. However, out of respect and attention to the needs of our customers, we have created a refund policy through Letters of Credit, which is valid after this period. The Letter of Credit is a document issued by the Hotel, in the event of cancellation or withdrawal of reservations, valid for 06 (six) months from the date of issue/cancellation. It will be issued with amounts expressed in current currency – reais, discounting taxes and/or daily rates for no-show, if applicable. It is issued in the name of the reservation holder, but may be transferred to third parties, through authorization contained in the letter itself. It will be delivered to the client in person or sent by email. Cancellation Policy and Issuance of Letter of Credit - General Conditions Reservation made 72 hours before check-in – Reservation with full deposit of the daily rate or payment in full by credit card – 100%. -- No-show or cancellation will not be refunded. -- Cancellation request up to 7 (seven) days after the Reservation Confirmation Date – Issuance of Letter of Credit or Full Refund in Reais. -- Cancellation request made more than 7 (seven) days after the Reservation Confirmation Date and at least 10 (ten) days before check-in. -- Issuance of a Letter of Credit valid for 06 (six) months, minus the administrative cancellation fee of 20% of the total amount deposited. Cancellation request made more than 07 (seven) days after the Reservation Confirmation Date and within the first 10 (ten) days prior to check-in -- Retention of an amount equal to 50% (fifty percent) of the daily rates reserved and Issuance of a Letter of Credit for the remaining balance. In the event of only one night, half of the daily rate will be retained and the other half will be provided as a letter of credit for the remaining amount to be used within a period of six months. Cancellation on the day of check-in or during the stay for a justified reason (more than 7 (seven) days after confirmation). If made before 10 am: -- Retention of an amount equal to one daily rate and Issuance of a Letter of Credit for the remaining balance. If made after 10 am: -- Retention of an amount equal to two daily rates and Issuance of a Letter of Credit for the remaining balance. Cancellation during the stay without a justified reason (more than 7 (seven) days after confirmation) -- Retention of the entire amount paid. Justified reason: Mourning proven by subsequent submission of a death certificate and other necessary documents – only descendants and ascendants in the first degree – children and parents; serious illness or accident that affects the guest, proven by a medical report, issued by a specialist, during the stay, not accepting subsequent submission. -- Full refund of the amount or issuance of a letter of credit.