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Deposit / Guarantee Policies

Payment Guarantee: In order to guarantee your reservation, you must provide valid payment information at the time of booking. This information will be used to guarantee your reservation and cover the costs of your stay.

Payment Methods: We accept valid credit cards, bank transfers or other forms of payment authorized by the guesthouse. The available payment options will be informed at the time of booking.

Payment Information: When making a reservation, the guest must provide accurate and complete payment information, including credit card number, expiration date, cardholder name and card security code (CVV). In the case of bank transfers, the guest must provide the necessary details for the transfer.

Payment Authorization: By providing payment information, the guest authorizes the guesthouse to charge the full or partial amount of the reservation on the credit card provided or to receive payment by bank transfer, in accordance with the established conditions.

Advance Charge: In some cases, the guesthouse may charge a partial or full amount of the reservation in advance at the time of confirmation. This will be communicated during the booking process and will be subject to the specific policies of the guesthouse.

No-show guarantee: In non-refundable bookings or in cases of no-show (guest's failure to appear on the day of check-in without prior notice), the guesthouse reserves the right to charge the full amount of the booking on the credit card provided or to apply the payment guarantee measures provided.

Data Security: Payment information provided by guests will be treated securely and confidentially. The guesthouse will take appropriate measures to protect the information against unauthorized access or misuse.

Cancellation Policies: Cancellation and refund policies are separate from this payment guarantee policy. Cancellation conditions will be communicated during the booking process and will be subject to the specific policies of the guesthouse.

Cancellation Policies

Cancellation Policy: This cancellation policy applies to reservations with a non-refundable rate, in which the amount paid at the time of booking will not be refunded in the event of cancellation.

Consumer Awareness: Before proceeding with a reservation with a non-refundable rate, it is the consumer's responsibility to understand and accept the conditions, as well as to be aware of the possible financial consequences of a possible cancellation.

Cancellation: Once a reservation with a non-refundable rate has been made, it will not be possible to request cancellation and obtain a refund of the amount paid. This includes cancellations due to personal reasons, changes of plans, health problems or other unforeseen circumstances.

Booking Changes: In some cases, the hotel may allow date changes for reservations with a non-refundable rate, subject to availability and upon payment of a change fee established by the hotel. These changes are subject to the specific policy and conditions of the hotel.

Cancellation by the Inn: In exceptional cases, in which the Inn is unable to fulfill the reservation with a non-refundable rate due to unforeseen circumstances or situations beyond its control, the Inn undertakes to offer suitable alternatives to the consumer, such as reserving an equivalent room at another partner Inn or a full refund of the amount paid.