30% deposit required to make the reservation.

PIX code: CNPJ: 10.207.569/0001-86
O C PALMITAL EMPREENDIMENTOS TURISTICOS LTDA

Send proof of payment to Whatsapp: 12997449826

Cancellation Policy

I - For cancellations up to 30 days before the check-in date, we will refund the deposited amounts and charge a fine of 20% of the total reservation amount, in accordance with article 20 of Decree 7.381/2010

II - For cancellations between 15 and 30 days before the check-in date, the deposited amounts may be kept as credit for later use, valid for 12 months.

III - For cancellations between 1 and 15 days before the check-in date, the deposited amounts are not refunded. In the event of a no-show, or if you show up at the establishment and cancel, a fine of 100% of the reservation amount will be charged.​

Cases of Rescheduling and Refunds
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1. If you choose to refund the amount paid for the reservation instead of a credit for another date, the hotel has a minimum period of 120 days to refund the amount.

2. In the case of item III, only RESCHEDULING will be accepted and the client must present a certificate proving the inability of the cardholder, spouse or dependent to attend on the scheduled date. Any fact other than this will be merely tolerated by the hotel. If a certificate is not presented and the client does not attend on the scheduled date, it will be considered a NO-SHOW.

3. If the client chooses to reschedule or has proof of this by means of a certificate, the client will have a credit for the amount paid to be used on a future date, paying the difference, if any. If the chosen package is of a lower value, the difference will be deducted from the consumption on the day of the stay. If the chosen package is of a higher value, the difference will be paid at the time of rescheduling.

Weekend packages (Friday to Sunday)
Check-in from 4pm
Check-out by 4pm
Weekday packages (Monday to Friday)
Check-in from 11am (Monday / Tuesday)
Check-out by 11am (Wednesday / Thursday / Friday)

*days and times may change depending on the date*

*Packages include all meals (breakfast, lunch, afternoon tea and dinner). Drinks are not included.​​
**Children accompanied by parents or legal guardians up to 3 years old are free. Children from 4 to 12 years old pay the same price. Children over 12 years old are charged as adults.
***Children under 12 years old must have identification and be accompanied by their guardians.

There is no cell phone reception at the Hotel Fazenda Palmital and the attached wings, only WI-FI.

The restaurant operates as an all-you-can-eat buffet.

Recreational activities and equipment are only available for use during the hours scheduled by the recreation team.

The hotel offers extra activities such as horseback riding, quad biking and buggy riding. These activities are charged separately and must be booked at reception, subject to availability.

It is strictly forbidden to bring and/or consume drinks brought from home on our premises. Should this occur, a corkage fee will be charged.

The hotel will not be held responsible for objects left inside the accommodations; if this occurs, a fee of R$150 will be charged for sending them by post.

Guests must respect the noise law throughout the hotel from 11:00 p.m. to 9:00 a.m.

REGULATIONS FOR PET ACCOMMODATION
These regulations are intended to allow the accommodation of your pet and to maintain a harmonious coexistence between pets and other hotel guests.

I) Only docile and affectionate animals, small in size and weighing up to 15 kg, will be accepted, and a maximum of two pets per suite.

II) Pets must wear a collar and leash when walking around the Hotel.
III) Keep your pet out of the dining areas (restaurant/kitchen), and animals are EXPRESSLY PROHIBITED from entering the restaurant;
IV) Pets may not be left alone in the apartment and must always be accompanied by their owner or a responsible person;
V) For hygiene reasons, it is STRICTLY PROHIBITED to use the hotel's bed linen and towels for your pet, under penalty of a fine of R$300.00 (three hundred reais). Bring sheets and blankets for your pet to use, as well as their own bed.
VI) If any mattress, pillow or any other item of furniture is damaged by the animal, the guest is responsible for compensating the Hotel.
VII) If animals relieve themselves inside the accommodation, as well as in the common areas of the Hotel, it is the guest's responsibility to clean them (or pay additional costs). Feces cannot be disposed of in the toilet, but rather in a plastic bag, which must be disposed of in the bathroom wastebasket; VIII) If animals are agitated, aggressive or unable to remain silent, the Hotel reserves the right to ask them to leave. IX) Do not feed pets with the food served for breakfast, lunch and dinner; The owner is responsible for feeding the pet, and be aware that such services are not provided by the Hotel. X) Bring all necessary utensils for your stay (water and food containers, leash, food and hygiene materials). XI) Do not wash and/or dry the pet in the Hotel apartment; XII) Any damage caused to the Hotel or its guests will be the responsibility of the animal owner, and will be charged at check-out or later if there is a need for a quote to repair the damage, exempting and indemnifying Hotel Fazenda Palmital from any legal or extrajudicial claims that may arise. XIII) It is necessary to present the animal's vaccination documents. XIV) Hotel Fazenda Palmital is not responsible for any accidents or in case of pet escape.