The Incentive

When choosing Rate: Melhor Tarifa Disponivel. Book at least 4 night(s) and win 10% discount.

Deposit / Guarantee Policies

Policies for direct bookings on our Official Website

Direct bookings will be confirmed upon identification of payment of 100% of the daily rate by credit card or payment of the amount of 1 daily rate via Pix. The remaining balance of payment of the daily rates will be made at the time of check-in.

Reservation cancellation: The cancellation request must be sent in writing up to 30 days before check-in.

Payments by Credit Card
For cancellations made more than 7 days after the reservation date has been made, the amounts paid are non-refundable. More One Reservation Change will be granted:
The change request must be made in writing up to 30 days in advance, subject to hotel availability.

There is no extra change fee charged, only possible price differences between one period or another; only one change will be allowed, with a one-week deadline to reschedule the new dates and a period of up to 6 months to withdraw the same.

With less than 30 days prior to check-in, changes to the reservation will not be authorized, regardless of the reason.

No-show: Failure to show up without prior written notice will be considered a “no-show” (cancellation without cancellation).

The reservation will be available for 24 hours from the time of check-in.

After this period, the reservation will be canceled and there will be no refund of the amount paid (100% of the amount deposited will be retained).

Cancellation: Cancellation of the stay upon arrival or after check-in or early departure for any reason will not entitle you to any type of refund or credit for new daily rates.

Payments via Pix or Deposit

Amount of one daily rate via Pix, the remaining balance of payment for the daily rates will be made at the time of check-in.

15 days prior to check-in, a request for the reservation will be made on the credit card
For cancellations more than 7 days after the reservation date has been made, the amounts paid are not refundable. One Reservation Change will be granted.

The change request must be made in writing up to 30 days in advance, subject to hotel availability.

There is no additional change fee, except for any price differences between one period and another. Only one change will be permitted, with a one-week deadline to reschedule the new dates and a four-month deadline to withdraw the change.

With less than 30 days prior to check-in, changes to the reservation will not be authorized, regardless of the reason.

No-show: Failure to show up without prior written notice will be considered a “no-show” (withdrawal without cancellation).

The reservation will be available for 24 hours from the check-in time.

After this period, the reservation will be canceled and there will be no refund of the amount paid (100% of the deposit will be retained).

Cancellation: Cancellation of stay upon arrival or after Check-in or early departure for any reason will not entitle you to any type of refund or credit for new nights.

Cancellation Policies

Reservations, Accommodation Policies and General Regulations RESERVATIONS When making a reservation at the Pousada, regardless of the channel, accepts and agrees with the General Policies that establish the terms of the Hotel's service provision from reservation to accommodation, as well as defining the reciprocal norms. Direct reservations will be confirmed upon payment of 50% of the daily rate. The remaining balance of daily payment will be made at check-in. For reservations via the website or third-party channels, each payment policy must be observed. Reservation cancellation: The cancellation request must be sent in writing. For cancellations more than 7 days before check-in, the amounts paid are refunded. For cancellations 7 days or less before check-in, there will be no refund, REGARDLESS OF THE REASON. The amounts paid in advance refer to the "Reservation Fee", for the period that the accommodation was reserved and not for sale. Reservation Change: Change requests must be made in writing up to 7 days in advance, depending on hotel availability. No extra change fee is charged, only possible price differences between one period or another. Only one change will be allowed, with a period of one week for rescheduling the new dates and a period of up to 6 months for its withdrawal. Changes to the reservation will not be authorized less than 7 days before check-in, regardless of the reason. No-show: Failure to show up without prior written communication will be considered “no show” (withdrawal without cancellation) . The reservation will be available for 24 hours from the entry time. After this period, the reservation will be canceled and there will be no refund of the amount paid (100% retention of the amount deposited). Withdrawal: Canceling your stay upon arrival or after Check-in or early departure for any reason will not entitle you to any type of refund or credit for new nights. DAILY DAYS Daily rates start at 2:00 pm and end at 11:00 am. For early arrivals or late departures, availability must be checked at reception. Late departures authorized until 6pm will incur a charge of 30% of the counter rate. After this time, a new full daily rate is considered.