The Incentive

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Deposit / Guarantee Policies

*To guarantee the reservation, it is necessary to pay 50% of the total amount of the accommodation, via credit card, Pix, bank deposit or Picpay, up to 30 days in advance of the accommodation, and at the time of booking when it is made in less than 30 days in advance of the accommodation, to guarantee the blocking of the apartment in the reservation systems, under penalty of cancellation, without prior notice. *BANKING DETAILS:* *Espada&Arte Ltda.* CNPJ: 43.895.231/0001-13 Bank nº033 – Santander Branch: 3345 Account: 13.006144-0 *PIX (CNPJ):* 43.895.231/0001-13 *PICPAY:* https ://app.picpay.com/payment?type=store&hash=SGaWdYgJFZ6NL5uB

Low season: March to November
You can guarantee your reservation with a credit card. When done this way, the reservation will be guaranteed until 12:00 p.m. on the day following the scheduled check-in date. The card provided at the time of reservation will be validated up to 24 hours before the check-in date. If the card is invalid, the establishment will contact the guest requesting a new card, and this information must be sent within 24 hours of the request. If the establishment does not receive the new information within the time period stated here, the reservation may be cancelled. For reservations made less than 24 hours before the check-in date, the deadline for sending the abovementioned information is 2 hours.

Cancellation Policies

All reservations at Hotel Espadarte are guaranteed by advance payment of 50% of the accommodation cost. This guarantee ensures that the apartment will be available until noon on the day following the check-in date. After this period, if the guest does not show up, the reservation will be canceled, without the right to a refund of the amount paid in advance.

The absence of the guest on the day of accommodation, without prior written communication, within 12 (twelve) hours after check-in time, will result in tacit cancellation of the accommodation and the amount deposited in advance will not be refunded, nor will the customer be entitled to credit for future accommodation, as there was no communication about the interest in rescheduling or canceling the reservation.

The request for cancellation/rescheduling of the reservation must be made up to 5 (five) days in advance of the date of accommodation, keeping the entire amount deposited to guarantee the reservation as a credit for future accommodation, which must be rescheduled for the period of up to 6 (six) months from the date of the first accommodation forecast.

If the request to cancel/reschedule the reservation is made less than 5 (five) days before the check-in date, the customer will lose the right to the amount deposited in advance, since the hotel kept the apartment for the requested period and was unable to reserve it for third parties, being the biggest loser in this situation.

If there is a cancellation or change to the reservation, the amounts paid will not be refunded and, for these rates, all daily rates will be charged at the time of booking.

Low season period: March to November

Reservations with a No Show Guarantee may be cancelled up until 2:00 pm on the business day prior to the guest's arrival. After this deadline, the amount corresponding to one night's stay will be charged and this amount cannot be converted into credit for future stays. Reservations without a No Show Guarantee will be cancelled automatically at 2:00 pm on the business day prior to the guest's arrival.