The Incentive

When choosing Rate: Melhor tarifa. Win a 15% discount.

Deposit / Guarantee Policies

Policy applicable on dates: 10/10/2025 - 10/12/2025
10/31/2025 - 11/2/2025
11/14/2025 - 11/16/2025
11/20/2025 - 11/23/2025
12/19/2025 - 12/25/2025
1/4/2026 - 1/31/2026
2/14/2026 - 2/17/2026
4/1/2026 - 4/5/2026
4/17/2026 - 4/21/2026
5/1/2026 - 5/3/2026
6/4/2026 - 6/7/2026
7/1/2026 - 7/31/2026
9/4/2026 - 9/7/2026
10/9/2026 - 10/12/2026
10/30/2026 - 11/2/2026
11/19/2026 - 11/22/2026
12/18/2026 - 12/24/2026

To confirm your reservation, we ask for the TOTAL advance payment that will be debited 30 days before the check-in date. If you have entered your credit card details before this deadline, please understand that we request this data as a guarantee of the reservation so that on the date agreed above we can process the transaction on your card. We accept payment in installments for reservations that have a minimum amount of R$ 400.00. We pay up to 6 interest-free installments on Visa, MasterCard, Amex Dinners or Elo cards. We do not accept other flags. In cases of reservations with a third party card (cardholder will not stay at the reservation), the cardholder must send a signed Guaranteed Reservation Term, together with a copy of the front and back of the identity document and credit card informed in the Term. Prepaid and/or guaranteed amounts will not be refunded. If there is a balance of values, we will analyze the possibility of granting credit in a future accommodation. ATTENTION! The Carmel Hotels group reserves the right to request additional documents at check-in to comply with the anti-fraud control requirements of credit card operators: the credit card used in the purchase and the ID of the cardholder. In cases of lodging purchases made for third parties, the cardholder must complete and sign an authorization (Reservation Term) that will be sent in advance to the reservations department. If the requested documents are not presented, the buyer agrees that the hotel may, at its discretion, cancel the reservation and refund the amounts to the credit card used for the purchase.

Policy applicable on dates: 12/26/2025 - 1/3/2026
12/25/2026 - 12/31/2026

To confirm your reservation, we ask for the TOTAL advance payment that will be debited 60 days before the check-in date. If you have entered your credit card details before this deadline, please understand that we request this data as a guarantee of the reservation so that on the date agreed above we can process the transaction on your card. We accept payment in installments for reservations that have a minimum amount of R$ 400.00. We pay up to 6 interest-free installments on Visa, MasterCard, Amex Dinners or Elo cards. We do not accept other flags. In cases of reservations with a third party card (cardholder will not stay at the reservation), the cardholder must send a signed Guaranteed Reservation Term, together with a copy of the front and back of the identity document and credit card informed in the Term. Prepaid and/or guaranteed amounts will not be refunded. If there is a balance of values, we will analyze the possibility of granting credit in a future accommodation. ATTENTION! The Carmel Hotels group reserves the right to request additional documents at check-in to comply with the anti-fraud control requirements of credit card operators: the credit card used in the purchase and the ID of the cardholder. In cases of lodging purchases made for third parties, the cardholder must complete and sign an authorization (Reservation Term) that will be sent in advance to the reservations department. If the requested documents are not presented, the buyer agrees that the hotel may, at its discretion, cancel the reservation and refund the amounts to the credit card used for the purchase.

On other dates:

To confirm your reservation, we request advance payment for the first night of the reservation, which will only be debited 5 days before the check-in date. The remaining amount must be paid on the day of check-in. If you have entered your credit card details before this deadline, please understand that we request this data as a guarantee of the reservation so that on the date agreed above we can process the transaction on your card. We accept payment in installments for reservations that have a minimum amount of R$ 400.00. We pay up to 6 interest-free installments on Visa, MasterCard, Amex Dinners or Elo cards. We do not accept other flags. In cases of reservations with a third party card (cardholder will not stay at the reservation), the cardholder must send a signed Guaranteed Reservation Term, together with a copy of the front and back of the identity document and credit card informed in the Term. Prepaid and/or guaranteed amounts will not be refunded. If there is a balance of values, we will analyze the possibility of granting credit in a future accommodation. ATTENTION! The Carmel Hotels group reserves the right to request additional documents at check-in to comply with the anti-fraud control requirements of credit card operators: the credit card used in the purchase and the ID of the cardholder. In cases of lodging purchases made for third parties, the cardholder must complete and sign an authorization (Reservation Term) that will be sent in advance to the reservations department. If the requested documents are not presented, the buyer agrees that the hotel may, at its discretion, cancel the reservation and refund the amounts to the credit card used for the purchase.

Cancellation Policies

Policy applicable on dates: 10/10/2025 - 10/12/2025
10/31/2025 - 11/2/2025
11/14/2025 - 11/16/2025
11/20/2025 - 11/23/2025
12/19/2025 - 12/25/2025
1/4/2026 - 1/31/2026
2/14/2026 - 2/17/2026
4/1/2026 - 4/5/2026
4/17/2026 - 4/21/2026
5/1/2026 - 5/3/2026
6/4/2026 - 6/7/2026
7/1/2026 - 7/31/2026
9/4/2026 - 9/7/2026
10/9/2026 - 10/12/2026
10/30/2026 - 11/2/2026
11/19/2026 - 11/22/2026
12/18/2026 - 12/24/2026

We accept free cancellation or changes up to 30 days prior to check-in date. After this limit, the TOTAL amount of the reservation will be charged as a fine that cannot be refunded or granted credit. In case of no-show or early departure, the total amount of the reservation will be charged as a non-refundable or non-creditable fine. We do not refund amounts already paid.

Policy applicable on dates: 12/26/2025 - 1/3/2026
12/25/2026 - 12/31/2026

We accept free cancellation or changes up to 60 days prior to check-in date. After this limit, the TOTAL amount of the reservation will be charged as a fine that cannot be refunded or granted credit. In case of no-show or early departure, the total amount of the reservation will be charged as a non-refundable or non-creditable fine. We do not refund amounts already paid.

On other dates:

We accept free cancellation or changes up to 5 days before check-in date. After this limit or in cases of no-show, the amount referring to the first night of the reservation will be charged as a fine that cannot be refunded or granted credit. In case of early departure, the amount used in the reservation will be charged plus one day of the reservation as a fine, without refunding values or granting credit. We do not refund amounts already paid.