The details of a valid credit card will be requested as a guarantee for cancellation, modification or No Show after the deadline at the time of confirmation of the reservation and as a deposit of one night to guarantee it.

Free cancellation up to 7 days before arrival date. The value of the first night will be charged 5 days before the arrival date as reservation guarantee.

Cancellation and prepayment policies vary by rate type. Check which conditions may apply to each option when making your selection.

VAT (19%) NOT included in the rate nor hotel insurance.

According to Colombian tax legislation, foreign citizens and non-resident Colombians, with a PIP-3, PIP-5, PIP-6, PIP-10 or TP-7, TP-11 TP-12 visa and who have stayed less than 183 days, continuously or discontinuously, in the country, are exempt from VAT during their stay.

Guests must show a photo ID and credit card upon check-in.

To see correct prices and occupancy information, add the number of children in your group and their ages to your search.

Check-in time: from 3:00 PM.
Check-out time: until 12:00 PM.

Minor policies:

Children under 12 years old will have an additional cost.
Children under 5 years old will be free of charge.

Cribs and extra beds are subject to availability and the capacity of the room chosen, it is recommended to check with the accommodation in advance.

If both parents travel with children under 18 years old, they must present a birth certificate and photo identification of the minor. In the event that one of the parents, relative or guardian is accompanying the child, they must present a notarized consent from both parents.

Pursuant to the provisions of Art. 17 of Law 679 of 2001, it is noted that exploitation, pornography, and sexual commerce with children and adolescents are penalized criminally and administratively in accordance with the laws in force in Colombia.

Pet policy:

Pets are not allowed on the property.

Cards accepted at this hotel:

Maestro, MasterCard, Visa, American Express. El Cielo Hotel accepts these cards and reserves the right to pre-authorize your card before entry.

Pool closed for maintenance on the first business day of the week.