Policy applicable on dates: 3/28/2026 - 3/28/2026
10/16/2026 - 12/17/2026
1/5/2027 - 3/31/2027
10/16/2027 - 12/17/2027

You will be asked for a credit card as a guarantee and, as per procedure, we will proceed to charge you for 1 night of your stay. If this does not support the charge, you will have a minimum of 24 hours to provide a new card or make the aforementioned deposit. If you ignore it, we will proceed to cancel your reservation.

Policy applicable on dates: 12/18/2026 - 1/4/2027
12/18/2027 - 1/4/2028

You will be asked for a credit card as a guarantee, and we will proceed to charge 100% of your stay. If this does not cover the charge, you will have a minimum of 24 hours to provide a new card or make the aforementioned deposit. Failure to do so will result in your reservation being cancelled.

On other dates:

You will be asked for a credit card as a guarantee and, as per procedure, we will proceed to charge you for 1 night of your stay. If this does not support the charge, you will have a minimum of 24 hours to provide a new card or make the aforementioned deposit. If you ignore it, we will proceed to cancel your reservation.

Policy applicable on dates:
3/28/2026 - 3/31/2026
1/5/2027 - 3/31/2027

The guest can cancel up to 3 days before arrival, otherwise a penalty of 1 night's stay will be applied, in turn, it will apply in case of no-show and by procedure we will proceed to charge for 1 night of your stay, to guarantee your reservation, we ask you to please provide us with a credit card, if this does not support the charge, you will have a maximum of 24 hours minimum to provide a new card or make the aforementioned deposit, if you ignore it, we will proceed to cancel your reservation.

Policy applicable on dates:
10/16/2026 - 12/17/2026
10/16/2027 - 12/17/2027

The guest can cancel up to 3 days before arrival, otherwise they will be penalized with 1 night of the stay, the same penalty will apply in case of no-show and by procedure we will proceed to charge for 1 night of your stay, to guarantee your reservation, we ask you to please provide us with a credit card, if this does not support the charge, you will have a maximum of 24 hours minimum to provide a new card or make the aforementioned deposit, if you ignore it, we will proceed to cancel your reservation.

Policy applicable on dates:
12/18/2026 - 1/4/2027
12/18/2027 - 1/4/2028

The guest can cancel up to 14 days before arrival, otherwise, a penalty will be charged with 100% of the stay, the same penalty will apply in case of no-show and by procedure we will proceed to charge 100% of your stay, to guarantee your reservation, we ask you to please provide us with a credit card, if it does not support the charge, you will have a maximum of 24 hours minimum to provide a new card or make the aforementioned deposit, if you ignore it, we will proceed to cancel your reservation.

The guest can cancel up to 1 day before arrival, otherwise a penalty of 1 night's deposit will be applied, it will also apply in case of no-show and by procedure we will proceed to charge for 1 night of your stay, to guarantee your reservation, we ask you to please provide us with a credit card, if this does not support the charge, you will have a maximum of 24 hours minimum to provide a new card or make the aforementioned deposit, if you ignore it, we will proceed to cancel your reservation.

The following rules are summarized and will be provided to guests upon check-in on their registration slip:

1) All guests must register voluntarily and without exception on the hotel's registration slip. All occupants of the reservation must register, indicating whether they are over 12 years of age.

2) Check-out is at 12:00 p.m., with a 60-minute grace period. After this agreed-upon time, an additional charge will be incurred.

3) Guests must pay their reservation in full upon request, and may do so immediately upon check-in.

4) The "GUEST" and/or their companions acknowledge that they are located in areas with very high humidity, so it is common to find areas wet due to condensation, leaving them exposed to circumstances and conditions beyond the scope of the hotel's tourism services.

5) Loud, continuous, and annoying noises that disrupt the rest of other guests are prohibited.

6) The "HOTEL" will not be liable for any losses suffered by the "GUEST" in cash or valuables when such assets are not secured in the safety deposit boxes provided for this purpose in the "GUEST's" room.

7) The "HOTEL" will not authorize access to the "GUEST's" room to any person who has not been previously and expressly authorized by the "GUEST." In any case, and in order to preserve the order and tranquility of the Establishment, the "HOTEL" reserves the right not to allow visitors in the "GUEST's" room or in the swimming pools.

8) It is the obligation of the "GUEST" and their Companions to use the "HOTEL" facilities, observing at all times these regulations, the Rules, Signs, and other instructions for use of each of the areas within them, releasing the "HOTEL" and its Employees from any liability arising from the improper use of the "HOTEL" facilities.

9) Pets are not permitted under any circumstances.

10) There is a municipal environmental sanitation tax that must be paid upon arrival at the establishment. It is non-waivable and mandatory. It consists of a charge of $79.20 Mexican pesos or its equivalent in foreign currency at the time of collection.