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Deposit / Guarantee Policies

ADVANCE PAYMENT METHODS:

• 6 installments on credit cards issued in Brazil.

The card used for advance payment will be requested at check-in.

• For your security: at check-in you will need to present the same card used for the reservation;

• To cover extra charges, a pre-authorization of R$ 500.00 per day will be made on the reservation holder's credit card at check-in.

• We do not accept checks as a form of payment.

Cancellation Policies

Flexible booking allows for changes or cancellations within the deadline.

All reservations must be guaranteed with a credit card. We require 100% prepayment of the accommodation at the time of booking. Reservations may be automatically cancelled if payment is not made within the established deadline.

Daily Rates:
• Cancellation allowed up to 15 days before check-in; after this date, the accommodation becomes non-refundable.

Early Departure:
• No refund.

No-show (failure to appear on the day of check-in):
• The full amount will be charged, with no refund.

Flexible booking allows for changes or cancellations within the deadline.

All reservations must be guaranteed with a credit card. We require 100% prepayment of the accommodation at the time of booking. Reservations may be automatically cancelled if payment is not made within the established deadline.

Daily Rates:
• Cancellation is permitted up to 15 days before check-in; after this date, the accommodation becomes non-refundable.

EARLY DEPARTURE:
• No refund.

NO-SHOW (failure to appear on the day of check-in):
• The full amount will be charged, with no refund.

Flexible booking allows for changes or cancellations within the deadline.

All reservations must be guaranteed with a credit card. We require 100% prepayment of the accommodation at the time of booking. Reservations may be automatically cancelled if payment is not made within the established deadline.

Daily Rates:
• Cancellation is permitted up to 15 days before check-in; after this date, the accommodation becomes non-refundable.

EARLY DEPARTURE:
• No refund.

NO-SHOW (failure to appear on the day of check-in):
• The full amount will be charged, with no refund.

Flexible booking allows for changes or cancellations within the deadline.

All reservations must be guaranteed with a credit card. We require 100% prepayment of the accommodation at the time of booking. Reservations may be automatically cancelled if payment is not made within the established deadline.

Daily Rates:
• Cancellation is permitted up to 15 days before check-in; after this date, the accommodation becomes non-refundable.

EARLY DEPARTURE:
• No refund.

NO-SHOW (failure to appear on the day of check-in):
• The full amount will be charged, with no refund.

Flexible booking allows for changes or cancellations within the deadline.

All reservations must be guaranteed with a credit card. We require 100% prepayment of the accommodation at the time of booking. Reservations may be automatically cancelled if payment is not made within the established deadline.

Daily Rates:
• Cancellation is permitted up to 15 days before check-in; after this date, the accommodation becomes non-refundable.

EARLY DEPARTURE:
• No refund.

NO-SHOW (failure to appear on the day of check-in):
• The full amount will be charged, with no refund.

Does not allow cancellation

Reservations are flexible for changes or cancellations within the timeframe (except peak season and package periods). All reservations must be guaranteed with a credit card.

We require 100% prepayment at the time of booking.

Reservations may be automatically canceled if payment is not made within the established deadline.

Daily Rates:

 • Cancellation up to 72 hours before check-in

EARLY DEPARTURE
Daily Rates: A penalty of one daily rate will be charged. The remaining balance (if any) will be converted to a credit card valid for six months.

Packages: No refunds.

NO-SHOW (no-show on the day of check-in)
Daily Rates: The first daily rate plus tax will be charged. The reservation remains active until 12:00 PM the following day.

Packages: The full charge will be non-refundable.