The Incentive

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Deposit / Guarantee Policies

Policy applicable on dates: 12/23/2025 - 1/3/2026
2/13/2026 - 2/17/2026

For these periods, reservations will only be made with full prepayment at the time of booking.

On other dates:

- After making the reservation, the credit card details are automatically processed according to the total amount of accommodation and installments defined by the guest. If the card is not authorized, the reservation will not be confirmed; - IMPORTANT: We inform that we will not accept reservations with a third party card, that is, the cardholder must be the same holder of the reservation. If the reservation is made outside the established, the reservation will be canceled.

Cancellation Policies

Policy applicable on dates: 6/19/2025 - 6/23/2025

CANCELLATION POLICY - HOLIDAYS:
- Our cancellation period is up to 14 days before check-in;
- In case of cancellation within the stipulated period, we will cancel the reservation without any charge;
- In case of cancellation outside the period or no-show, the amount corresponding to the first night's accommodation will be charged.

Policy applicable on dates: 9/5/2025 - 9/7/2025
10/10/2025 - 10/12/2025
10/31/2025 - 11/2/2025
11/14/2025 - 11/15/2025
11/20/2025 - 11/23/2025
12/6/2025 - 12/8/2025
4/3/2026 - 4/4/2026
4/17/2026 - 4/21/2026
5/1/2026 - 5/2/2026
6/4/2026 - 6/6/2026
6/12/2026 - 6/13/2026
6/23/2026 - 6/24/2026
9/4/2026 - 9/7/2026
10/9/2026 - 10/12/2026
10/30/2026 - 11/2/2026
11/20/2026 - 11/21/2026

CANCELLATION POLICY - HOLIDAYS:
- Our cancellation deadline is up to 14 days before check-in;
- In case of cancellation within the stipulated period, we will cancel the reservation free of charge;
- In case of late cancellation or no-show, the amount corresponding to the first night will be charged.

Policy applicable on dates: 12/23/2025 - 1/3/2026
2/13/2026 - 2/17/2026

NON-REFUNDABLE RATE: In case of cancellation, accommodation reduction or no-show, the total amount of the reservation will be charged.

On other dates:

GENERAL CANCELLATION POLICY: - Our cancellation period is up to 03 days before check-in; - In case of cancellation within the stipulated period, we will carry out the cancellation without charge of the reservation; - In case of late cancellation or no show, the first night will be charged.