Reservations must be guaranteed by a valid credit card.
The hotel reserves the right to charge the hotel at any time prior to the check-in date.
We accept credit cards (Visa, Master, Amex, Elo).
In the event of a no-show on the reserved date, the full amount paid in advance will not be refunded.
In the event of early departure during the stay, the full amount paid in advance will not be refunded.

Non-refundable rate – This rate offers special conditions and, therefore, does not allow cancellations or changes.
In case of cancellation, change to the reserved period, or no-show, the full amount of the stay will be charged as a penalty.
Early check-out: In case of early departure during the stay, the hotel will charge the full amount of the booked nights.
There are no refunds.

The price is expressed in Brazilian Reais (BRL).
We do not charge any fees/taxes on the daily rates.
Included services: breakfast, Wi-Fi internet, swimming pool and gym.
Parking without valet service, with an additional charge (R$25.00 per vehicle/day).
Food and Beverages: Consumption of food and beverages purchased outside the hotel is not permitted in common areas (Lobby, Pool and other spaces).
Check-in time from 2:00 PM. Check-out time until 12:00 PM. Early check-in or late check-out are subject to hotel availability and will incur additional charges.
In case of early departure during the stay, the hotel will charge the total amount of the reserved daily rates.
Accommodation capacity: 2 adults + 1 child up to 12 years old / Child up to 4 years old: free of charge, sleeping in the same bed as parents. | Child from 5 to 12 years old: accommodated in an extra bed, with an additional charge. (CONTACT US FOR MORE INFORMATION ON EACH CATEGORY).
Child and Adolescent Statute Article 82: It is prohibited to lodge a child or adolescent in a hotel, unless authorized or accompanied by their parents or guardians.
Minor accompanied by parents: presentation of Birth Certificate or ID is mandatory.
Minor unaccompanied by parents: presentation of an authenticated authorization via GOV.BR or at a notary office is mandatory, containing the name of the accompanying guardian and the signature of the parents.

Serena Spa: Service by prior appointment. Request information at the hotel reception.

Pet Friendly Policy: Accommodation of up to 2 animals per apartment (dog or cat) is allowed, and only on the 2nd and 4th floors, in the Twin or Suite categories. The other categories are not pet friendly. IN THE CASE OF RESERVATIONS MADE WITH PETS IN CATEGORIES THAT DO NOT ALLOW ANIMALS, THE HOTEL RESERVES THE RIGHT TO CONTACT THE CLIENT IN ADVANCE TO RESCHEDULE THE RESERVATION TO A SUITABLE CATEGORY (THAT ACCEPTS PETS - TWIN OR SUITE), ACCORDING TO THE AVAILABILITY OF THE PERIOD.

A daily fee of R$ 80.00 is charged for small and medium-sized pets and R$ 115.00 for large pets.

We offer a pet kit: hygienic mat, disposable bag, food bowl, water bowl, snack and 1 toy; we DO NOT offer a bed, blanket, towel, or food.

The PET will be welcome in these areas: reception, 2nd floor and deck of the Maria Azeitona bar, accessing through the external area of the hotel, always on a leash. All other areas are closed to the public.
Presentation of the vaccination card is mandatory.
During the stay, the pet owner must collect feces and urine.
It is not permitted to use any item from the apartment's linens (such as sheets, towels, blankets, plates, glasses, etc.) for the pet, subject to a special cleaning fee of R$ 100.00. Any damage that may occur to the fabrics, carpets, or furniture in the apartment must be fully reimbursed, according to the values provided by the hotel administration.