Reservations must be guaranteed by a valid credit card.
The hotel reserves the right to charge the hotel at any time prior to the check-in date.
We accept credit cards (Visa, Master, Amex, Elo).
In the event of a no-show on the reserved date, the full amount paid in advance will not be refunded.
In the event of early departure during the stay, the full amount paid in advance will not be refunded.

Non-refundable rate – This rate offers special conditions and, therefore, does not allow cancellations or changes.
In case of cancellation, change to the reserved period, or no-show, the full amount of the stay will be charged as a penalty.
Early check-out: In case of early departure during the stay, the hotel will charge the full amount of the booked nights.
There are no refunds.

GENERAL ACCOMMODATION POLICIES

RATES AND SERVICES
- Prices are expressed in Brazilian Reais (BRL), with no additional charges for fees or taxes on daily rates.
- Included services: breakfast, Wi-Fi internet, and access to the pool and gym, subject to availability and operating hours.
- Parking without valet service, subject to an additional charge of R$ 20.00 per vehicle/day.
- Tourist Tax (Room Tax): R$ 4.50 optional contribution, calculated per day of accommodation.

SCHEDULES
- Check-in: from 2:00 PM
- Check-out: until 12:00 PM
- Early check-in and late check-out are subject to hotel availability and additional charges, according to current policy.

CANCELLATIONS, NO-SHOWS AND EARLY DEPARTURES
- Cancellation and change conditions follow the rules of the rate selected at the time of booking.

- In case of no-show, without cancellation within the permitted period, the full amount of the reserved days will be charged.

- In case of early departure during the stay, the full amount of the originally contracted days will be charged.

GROUP RESERVATIONS – FROM 10 APARTMENTS
- Reservations of 10 or more apartments, in a single contract or linked to the same group, company or event, will be considered group reservations, subject to differentiated commercial conditions.

- Our team will contact you to present the specific conditions, including payment, cancellation, reduction of apartments, deadlines for sending the guest list and other operational rules.

- The conditions will be formalized in an additional contract, upon knowledge and acceptance by the contracting party.

- The rates and conditions available in the booking engine for individual contracts do not necessarily apply to group reservations.

ACCOMMODATION CAPACITY AND CHILDREN'S POLICY
- Accommodation capacity: up to 2 adults and 1 child up to 12 years old, according to the configuration and availability of the reserved category.

- Children up to 4 years old: complimentary accommodation, provided they are accommodated in the same bed as their parents or guardians.

- Children from 5 to 12 years old: accommodation in an extra bed or sofa bed, subject to availability and additional charge.

Important: accommodation capacity and availability of extra beds or sofa beds may vary according to the apartment category. (Consult our team for information on applicable conditions and prices).

ACCOMMODATION OF CHILDREN AND MINORS
- According to Article 82 of the Statute of the Child and Adolescent (ECA), it is prohibited to accommodate children and adolescents unaccompanied by their parents or legal guardians, except with valid authorization.

- Minors accompanied by parents: mandatory presentation of an official identification document or birth certificate proving the relationship.

- Minors accompanied by third parties: mandatory presentation of the minor's documentation and authorization from parents or legal guardian, according to applicable legal requirements.

FOOD AND BEVERAGES
- Consumption of food and beverages purchased outside the hotel is not permitted in common areas, including the lobby, pool, and other shared spaces, except for exceptions expressly authorized by the establishment.

PET-FRIENDLY POLICY
ACCOMMODATION AND CATEGORIES
- Dogs and cats only on the 1st floor, in Twin or Master Suite rooms. Other categories do not accept pets.

- Incompatible reservations may be rescheduled, after prior contact, subject to availability and tariff difference.

FEES AND SERVICES
- Per pet/day: R$ 80 (small/medium) or R$ 115 (large).

- Kit: mat, bag, and snack. No bedding, utensils, or food.

MOVING ARRANGEMENTS AND SOCIALIZING
- With a guide: reception, 1st floor, and deck of Maria Azeitona (external access). Other areas are prohibited.

- Vaccination card required.
- Guardian picks up waste.

- Use of pet linens and utensils is prohibited.

- Cleaning fee: R$ 100, plus reimbursement for improper use or damage.