Reservations must be guaranteed by a valid credit card.
The hotel reserves the right to charge the hotel at any time prior to the check-in date.
We accept credit cards (Visa, Master, Amex, Elo).
In the event of a no-show on the reserved date, the full amount paid in advance will not be refunded.
In the event of early departure during the stay, the full amount paid in advance will not be refunded.

Non-refundable rate – This rate offers special conditions and, therefore, does not allow cancellations or changes.
In case of cancellation, change to the reserved period, or no-show, the full amount of the stay will be charged as a penalty.
Early check-out: In case of early departure during the stay, the hotel will charge the full amount of the booked nights.
There are no refunds.

GENERAL ACCOMMODATION POLICIES

RATES AND SERVICES
- Prices are expressed in Brazilian Reais (BRL), with no additional charges for fees or taxes on daily rates.

- Included services: breakfast, Wi-Fi internet, and access to the pool and gym, subject to availability and operating hours.

- Valet parking service, subject to an additional charge of R$ 45.00 per vehicle/day.

- Tourist Tax (Room Tax): R$ 4.50 optional contribution, calculated per day of accommodation.

SCHEDULES
- Check-in: from 2:00 PM.

- Check-out: until 12:00 PM.

- Early check-in and late check-out are subject to hotel availability and additional charges, according to current policy.

CANCELLATIONS, NO-SHOWS AND EARLY DEPARTURES
- Cancellation and modification policies follow the rules of the rate selected at the time of booking.
- In case of no-show, without cancellation within the permitted period, the full amount of the reserved days will be charged.
- In case of early departure during the stay, the full amount of the originally contracted days will be charged.

GROUP RESERVATIONS – FROM 10 APARTMENTS
- Reservations that include 10 or more apartments, made in a single contract or through reservations related to the same group, company or event, will be characterized as group reservations, and may be subject to commercial conditions and policies different from those applicable to individual reservations.
- In these cases, our team will contact you to present the specific contracting conditions, which may include payment rules, cancellation, apartment reduction, deadlines for sending the guest list and other operational conditions.

- The conditions will be formalized through an additional contract, subject to the contractor's knowledge and acceptance.

- The rates and conditions available in the booking engine for individual bookings do not necessarily represent the commercial conditions applicable to group bookings.

ACCOMMODATION CAPACITY AND CHILDREN'S POLICY
- Accommodation capacity: up to 2 adults and 1 child up to 12 years old, according to the configuration and availability of the reserved category.

- Children up to 4 years old: complimentary accommodation, provided they share the same bed as their parents or guardians.

- Children from 5 to 12 years old: accommodation in an extra bed or sofa bed, subject to availability and additional charge.

Important: accommodation capacity and the availability of extra beds or sofa beds may vary according to the apartment category. (Consult our team for information on applicable conditions and prices).

ACCOMMODATION OF CHILDREN AND MINORS
- Apartments and suites may accommodate up to 1 child in an extra bed or sofa bed, subject to availability, category configuration and additional charge.

- According to Article 82 of the Statute of Children and Adolescents (ECA), the accommodation of children and adolescents unaccompanied by their parents or legal guardians is prohibited, except with valid authorization.

- Minors accompanied by parents: mandatory presentation of an official identification document or birth certificate proving the relationship.

- Minors accompanied by third parties: mandatory presentation of the minor's documentation and authorization from the parents or legal guardian, according to applicable legal requirements.

FOOD AND BEVERAGES
- The consumption of food and beverages purchased outside the hotel is not permitted in common areas, including the lobby, pool and other shared spaces, except for exceptions expressly authorized by the establishment.

SPA SERENA – SERVICE AND HOURS
- Spa Serena services are provided by prior appointment only, subject to availability.

Opening hours:
- Monday to Friday: 2:00 PM to 10:00 PM
- Saturdays: 10:00 AM to 6:00 PM
- Sundays and holidays: Closed