Reservations must be guaranteed by a valid credit card.
The hotel reserves the right to charge the hotel at any time prior to the check-in date.
We accept credit cards (Visa, Master, Amex, Elo).
In the event of a no-show on the reserved date, the full amount paid in advance will not be refunded.
In the event of early departure during the stay, the full amount paid in advance will not be refunded.

Non-refundable rate – This rate offers special conditions and, therefore, does not allow cancellations or changes.
In case of cancellation, change to the reserved period, or no-show, the full amount of the stay will be charged as a penalty.
Early check-out: In case of early departure during the stay, the hotel will charge the full amount of the booked nights.
There are no refunds.

The price is expressed in Brazilian Reais (BRL).
We do not charge any fees/taxes on the daily rates.
Included services: breakfast, Wi-Fi internet, swimming pool and gym.
Valet parking, with an additional charge (R$45.00 per vehicle/day).
Check-in time from 2:00 PM. Check-out time until 12:00 PM. Early check-in or late check-out are subject to hotel availability and will incur additional charges.
In case of early departure during the stay, the hotel will charge the total amount of the reserved daily rates.
The apartments and suites can accommodate up to 1 child in an extra bed or sofa bed at additional cost.
Child and Adolescent Statute Art. 82: It is prohibited to accommodate a child or adolescent in a hotel, unless authorized or accompanied by their parents or guardians:
Minor accompanied by parents: presentation of Birth Certificate or ID is mandatory.

Minors unaccompanied by parents: presentation of a notarized authorization containing the name of the accompanying adult and the signature of the parents is mandatory.
Food and beverages purchased outside the hotel may not be consumed in common areas (Lobby, Pool and others).

Serena Spa: Service by prior appointment. Opening hours from Monday to Friday - from 2:00 pm to 10:00 pm. Saturdays - from 10:00 am to 6:00 pm. Closed on Sundays and holidays.