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Deposit / Guarantee Policies
FULL payment at time of booking is required, the rate is non-refundable, and payment must be made by credit card provided at time of booking.
Cancellation Policies
In case of cancellation, no-show or early departure, the payment made is non-refundable. Reservation changes are considered as cancellations, with no refund of payments already made.
Cancellation must be done 48 hours before arrival. For cancellation of packages for holidays and high season, the deadline is 96 hours. Made within these deadlines (48h and 96h before), the deposit will be transformed into a credit for the next date. After this it will be considered NO SHOW and there is no obligation to transform it into credit.
General Policy
* Check-in 6pm and Check-out 3pm
* Non-smoking room.
* Full board included (breakfast, lunch, afternoon tea and dinner. Drinks such as water and juices included with lunch and dinner.
* Includes monitoring (children aged 3 and over), zip line, tree climbing, rappelling, kayaking, climbing wall and archery (carried out according to the hotel's schedule).
* We charge a 10% service fee on accommodation, drinks and extras.
* We charge a corkage fee on drinks brought by guests.
* Pets are not allowed on the hotel premises.
LOCATION OF ACCOMMODATION:
We do not guarantee your accommodation based on location, floor or number.
We give priority to ground floors for families with babies or elderly guests.
EARLY CHECK-IN RATE AT THE HOTEL
Early check-in is permitted at the hotel subject to availability, please consult the Reservations Center. Early check-in does not guarantee entry to the room before check-in. 6:00 p.m.
*Security Policy:
https://www.clararesorts.com.br/seguranca
Pay up to 8x
Superior Apartment Balcony
Superior Balcony Apartment has a bathroom, air conditioning, 32' LCD TV, telephone, balcony and minibar. Size: 38 m² Accommodates up to 4 pe...
See Room DetailsHalloween
Non Refundable
Non Refundable
In case of cancellation, no-show or early departure, the payment made is non-refundable. Reservation changes are considered as cancellations, with no refund of payments already made.
Cancellation must be done 48 hours before arrival. For cancellation of packages for holidays and high season, the deadline is 96 hours. Made within these deadlines (48h and 96h before), the deposit will be transformed into a credit for the next date. After this it will be considered NO SHOW and there is no obligation to transform it into credit.
When booking two or more rooms, you will need to select rates in the same currency.
When booking two or more rooms, you must select rates that have a common payment method.
Master Apartment
Located in the block from 525 to 532, our apartments have a studio configuration perfect for couples and families with children, accommodati...
See Room DetailsHalloween
Non Refundable
Non Refundable
In case of cancellation, no-show or early departure, the payment made is non-refundable. Reservation changes are considered as cancellations, with no refund of payments already made.
Cancellation must be done 48 hours before arrival. For cancellation of packages for holidays and high season, the deadline is 96 hours. Made within these deadlines (48h and 96h before), the deposit will be transformed into a credit for the next date. After this it will be considered NO SHOW and there is no obligation to transform it into credit.
When booking two or more rooms, you will need to select rates in the same currency.
When booking two or more rooms, you must select rates that have a common payment method.
Chalet Master
Chalet Master has Air-conditioning, Telephone, Balcony, Bathtub, Minibar, 37' LCD TV Size: 35m² Accommodates up to 4 people. SKY subscrip...
See Room DetailsHalloween
Non Refundable
Non Refundable
In case of cancellation, no-show or early departure, the payment made is non-refundable. Reservation changes are considered as cancellations, with no refund of payments already made.
Cancellation must be done 48 hours before arrival. For cancellation of packages for holidays and high season, the deadline is 96 hours. Made within these deadlines (48h and 96h before), the deposit will be transformed into a credit for the next date. After this it will be considered NO SHOW and there is no obligation to transform it into credit.
When booking two or more rooms, you will need to select rates in the same currency.
When booking two or more rooms, you must select rates that have a common payment method.
Apartment Balcony
Located in blocks 548 to 552, our apartments have a privileged view, accommodating up to 4 people with a total area of 38 m². Our block has...
See Room DetailsHalloween
Non Refundable
Non Refundable
In case of cancellation, no-show or early departure, the payment made is non-refundable. Reservation changes are considered as cancellations, with no refund of payments already made.
Cancellation must be done 48 hours before arrival. For cancellation of packages for holidays and high season, the deadline is 96 hours. Made within these deadlines (48h and 96h before), the deposit will be transformed into a credit for the next date. After this it will be considered NO SHOW and there is no obligation to transform it into credit.
When booking two or more rooms, you will need to select rates in the same currency.
When booking two or more rooms, you must select rates that have a common payment method.
Double Room
Double Room
See Room DetailsHalloween
Non Refundable
Non Refundable
In case of cancellation, no-show or early departure, the payment made is non-refundable. Reservation changes are considered as cancellations, with no refund of payments already made.
Cancellation must be done 48 hours before arrival. For cancellation of packages for holidays and high season, the deadline is 96 hours. Made within these deadlines (48h and 96h before), the deposit will be transformed into a credit for the next date. After this it will be considered NO SHOW and there is no obligation to transform it into credit.
When booking two or more rooms, you will need to select rates in the same currency.
When booking two or more rooms, you must select rates that have a common payment method.
Lake Superior Village
Located in Vila do Lago Block 2, our apartments have a unique design that will surprise you, with a bedroom that can accommodate up to 5 peo...
See Room DetailsHalloween
Non Refundable
Non Refundable
In case of cancellation, no-show or early departure, the payment made is non-refundable. Reservation changes are considered as cancellations, with no refund of payments already made.
Cancellation must be done 48 hours before arrival. For cancellation of packages for holidays and high season, the deadline is 96 hours. Made within these deadlines (48h and 96h before), the deposit will be transformed into a credit for the next date. After this it will be considered NO SHOW and there is no obligation to transform it into credit.
When booking two or more rooms, you will need to select rates in the same currency.
When booking two or more rooms, you must select rates that have a common payment method.
Vila do Lago Swimming Pool
Located in Vila do Lago Block 2, our apartments have a unique design that will surprise you, with a bedroom that can accommodate up to 5 peo...
See Room DetailsHalloween
Non Refundable
Non Refundable
In case of cancellation, no-show or early departure, the payment made is non-refundable. Reservation changes are considered as cancellations, with no refund of payments already made.
Cancellation must be done 48 hours before arrival. For cancellation of packages for holidays and high season, the deadline is 96 hours. Made within these deadlines (48h and 96h before), the deposit will be transformed into a credit for the next date. After this it will be considered NO SHOW and there is no obligation to transform it into credit.
When booking two or more rooms, you will need to select rates in the same currency.
When booking two or more rooms, you must select rates that have a common payment method.
Includes taxes and fees
Pay up to 8x