The Incentive

When choosing Rate: Tarifa Base. Win a 10% discount.

Deposit / Guarantee Policies

After confirming the reservation, advance payment of at least 50% of the accommodation value must be made, including 10% of the service fee via deposit, bank transfer or pix, or 100% via credit card, to ensure the apartment is locked.

If payment is not identified within 24 hours, the reservation will be subject to cancellation without prior notice.

Cancellation Policies

The ORT cancellation policy is as follows:

• Cancellation/change of date more than 60 days in advance of arrival at the Hotel (check-in) can be made free of charge. The amount paid in advance will be refunded or we will leave 100% of the amount paid to be used on a new date within 6 months (Except for special dates, commemorative dates and holidays);

• Cancellation or change of date less than 60 days prior to arrival at the Hotel (check-in), there will be no refund or credit of any amount paid, that is, a fine of 100% of the total cost of accommodation.

• In case of early departure of the contracted daily rates, there will be no refund/credit of the amount paid in advance, the amounts being due until the final date of the reservation;

• In case of no-show**, there will be no refund/credit of any amount, and the full daily value will be due;

• In the case of reservations made through Agencies, Operators and OTAs, cancellation/change will follow the terms of this cancellation policy;

• Reservations will only be considered confirmed upon advance payment of 100% of the total cost of accommodation.

• In the absence of prepayment, reservations may be canceled without prior notice;

• Reservations with non-refundable rates do not allow changes/cancellation without a fine of 100% of the total cost of accommodation, regardless of how early check-in is;


** No show characterizes cancellation without cancellation, meaning failure to show up at the hotel on the booked check-in date. The apartment will be available to the guest until the amount deposited in full nights is met (if there is a surplus, this will be retained by the hotel as a form of compensation), after this period the reservation will be cancelled.

If there is a need to cancel or change the reservation date, the customer must communicate it in writing (via email) to the Reservation Center, and cancellation or change over the phone will not be accepted;


ATTENTION: The Hotel works with dynamic tariffs and fluctuating daily rates, therefore any credit generated will be made available in value and not in number of nights.