The Incentive

When choosing Rate: Melhor Tarifa Disponível. Book last minute with less then 2 day(s) in advance and win 7% discount.

Deposit / Guarantee Policies

As a payment guarantee, reservations must be 100% paid at the time of booking.

Cancellation Policies

RESERVATION CANCELLATION POLICY

Our cancellation policy follows Embratur Normative Resolution No. 165/95.

When making a reservation, the client declares that he/she is aware of and agrees with the Reservation and Cancellation and No-Show Policies.

RESERVATION, CANCELLATION AND NO-SHOW POLICIES

The reservation will be confirmed upon confirmation of payment. If there is a need to cancel or change the reservation date, the client must notify the Hotel Reservations Center in advance in writing (via email or WhatsApp).
Cancellation or change of dates will be subject to availability and fees will be charged according to the conditions below. The balance of the daily payment will be charged at check-in.

No-Show is the cancellation without cancellation: Failure to appear without prior written notice within the deadlines described in this document, on the scheduled arrival date, will be considered a “no-show”. The vacancy will remain available for 12 hours, starting from the time of check-in.
After this period, the reservation will be cancelled (with 100% of the amount paid being retained), making the place available to another interested party.

CANCELLATION POLICY FOR BOOKINGS WITH ADVANCE PAYMENT

In the event of early departure of the daily rates contracted, there will be no refund of the amount paid in advance.
Notice of cancellation given more than 14 days before check-in at the hotel will result in a refund of 100% of the amount paid, or this amount may be used as credit within 90 days, subject to availability at the time of rebooking.
Notice of cancellation given more than 7 days before check-in at the hotel will result in a refund of 50% of the amount paid, or the full amount may be used as credit within 90 days, subject to availability at the time of rebooking.
Notice of cancellation given less than 7 days before check-in at the hotel will result in no refund or credit, however, it may be used as credit within 90 days.
In case of a no-show (non-attendance on the day of check-in) there will be no refund and you will not be entitled to credit.
As our rates change seasonally and on holidays, the 100% or 50% credit will be in value, and not necessarily in number of nights.