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Deposit / Guarantee Policies

12/26/2025 - 1/5/2026

Payments must be made in advance within 72 hours of booking confirmation, or immediately if arrival is before this deadline.

Bank deposit/PIX:
Beneficiary: Alto da Ilha Empreendimentos Turísticos LTDA
Bank: Santander
Branch: 4419 Account: 13002110-6
CNPJ: 30.690.513/0001-32
PIX: [email protected]

1/6/2025 - 12/25/2025

Payment Policy (except New Year's Eve)

Reservations made 31 days or more prior to check-in:
Full payment must be made up to 30 days before the check-in date.

Reservations made between 30 and 6 days prior to check-in:
Full payment within 72 hours of reservation confirmation.

Reservations made 5 days or less prior to check-in:
Full payment due immediately upon confirmation.

Bank deposit/PIX:
Beneficiary: Alto da Ilha Empreendimentos Turísticos LTDA
Bank: Santander
Branch: 4419 Account: 13002110-6
CNPJ: 30.690.513/0001-32
PIX: [email protected]

Cancellation Policies

Policy applicable on dates: 12/26/2025 - 1/5/2026

CANCELLATION / CHANGE POLICY:
(Law No. 16,559 of 01/15/2019 – Art. 112):
For reservations that include national, state or municipal holidays determined by law, the following will be charged:

- Cancellation between 59 and 31 days before check-in, a fine of 75% of the total reservation value;

Policy applicable on dates: 1/6/2025 - 12/25/2025
1/6/2026 - 12/25/2026

CANCELLATION / CHANGE POLICY:
(Law No. 16,559 of 15/01/2019 – Art. 112):

- Cancellation 30 or less days before check-in, fine of 75% of the total reservation value;