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Deposit / Guarantee Policies

Policy applicable on dates: 12/26/2019 - 12/31/2019
2/21/2020 - 2/25/2020

Reservation confirmation occurs after full payment, which can be made via Pix or credit card. For credit card payments, we offer installments up to 6x, with a minimum installment of R$ 100.00.
For security reasons, at check-in, it will be mandatory to present the physical credit card used for the purchase, the transaction receipt, and an official document of the cardholder.
By accepting this policy, the guest authorizes automatic billing to the card provided at the time of booking.
We also inform you that we do not accept payments by check.

On other dates:

Reservation confirmation occurs after full payment, which can be made via Pix or credit card. For credit card payments, we offer installments up to 6x, with a minimum installment of R$ 100.00.
For security reasons, at check-in, it will be mandatory to present the physical credit card used for the purchase, the transaction receipt, and an official document of the cardholder.
By accepting this policy, the guest authorizes automatic billing to the card provided at the time of booking.
We also inform you that we do not accept payments by check.

Cancellation Policies

- Low season – up to 24 hours before check-in, the first daily fee will be charged. - Medium season – up to 15 days before check-in, 25% of the total daily rate will be charged. Less than 15 days, 50% of the total daily rate. - High season – up to 30 days before check-in, 50% of the total daily rate will be charged. Less than 30 days, 75% of the total daily rate will be charged. - New Year's Eve and Carnival – Up to 30 days before check-in, 50% of the total daily rate will be charged. Less than 30 days, the full daily rate will be charged. • NO-SHOW – the “Cancellation Deadline” policy will be applied, respecting the deadlines above for any No-show.