The Incentive

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Deposit / Guarantee Policies

Credit Card
• The full amount of the accommodation will be charged at the time of booking.

• Payment in up to 12 installments is possible, according to the conditions in effect at the time of purchase.

• Third-party credit cards are not accepted as a form of payment.

• If a third-party card is used, the reservation will not be confirmed and the refund will follow the terms and procedures of the responsible financial institution.

• At check-in, it will be mandatory to present the credit card used for the purchase, along with an official identification document of the cardholder. This rule also applies to virtual cards.

PIX:
• PIX Key (CNPJ): 57.613.136/0001-94
• After making the payment, the proof of payment must be sent to [email protected].

• The reservation will only be considered confirmed after payment identification and validation by the reservations team.

Important Information:
• Confirmation of the reservation implies full acceptance of the current accommodation, payment, and cancellation policies.

Cancellation Policies

Free cancellation if made up to 14 days before check-in; after that, the full amount of the reservation will be charged.

*Changes to the reservation period are subject to consultation and availability; the daily rate may change. In case of no-show: The total amount of the reservation will be charged.

Free cancellation if made up to 30 days before check-in; after that, the full amount of the reservation will be charged.

*Changes to the reservation period are subject to consultation and availability; the daily rate may change. In case of no-show: The total amount of the reservation will be charged.