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Deposit / Guarantee Policies

Otas card details are required for guarantee and Payment is direct at the Hotel.

Payment Policies: Payment invoiced to company, agency, operator upon approved registration. If you do not have registration or are not approved, prepayment of the reservation will be requested. Standard billing period 15 days.

Bank deposit. up to 7 days before the check-in date.
BANK DETAILS FOR DEPOSIT:
Bradesco Bank
AG: 1691
C/C: 173-2
FENIX HOTEL ARAXA
CNPJ: 19.087.001/0001-43
CORPORATE NAME: FENIX HOTEL ARAXA EIRELLI EPP

Send proof by email; [email protected]

Cancellation Policies

CANCELLATION AND CHANGE POLICIES
- Cancellations or changes will only be accepted more than 24 hours before the check-in time (2pm) on the arrival date (with the exception of prepaid reservations, which are always non-refundable and do not allow cancellation). If the reservation is canceled less than 24 hours before check-in, or if there is a no-show, the total amount of the reservation will be charged in full, with no refund;

- Daily rates are charged at the time of check-in, so the guest pays for the entire period booked, with no refund or credit in the event of early departure;

- Any prepaid amount will not be refunded in the event of a change, reduction of nights or cancellation.

- From 4 apartments reserved for the same group or event, it is considered a group condition and will have a non-refundable policy, charged as soon as it is issued and without refund