The Incentive

When choosing Rate: Café e Almoço - Parcelado em até 18x CRM (n). Win a 12% discount.

Deposit / Guarantee Policies

12/28/2025 - 1/5/2026

In relation to travel packages with payment directly at the Hotel, which include the Christmas (24 and 25/12) and New Year's holidays (30 and 31/12), the reservation must be paid in advance. Aviva will send a payment link from the 8th to the 15th business day from the date of purchase. If payment is not confirmed within 72 business hours after the 15th business day, we will attempt to contact the customer again and if within 48 business hours there is no response, the reservation will be cancelled, and new reservations will be subject to availability of places and new conditions. tariffs.

On other dates:

Payment confirmed via credit card and can be split up to 18 installments :)

Cancellation Policies

Policy applicable on dates: 7/23/2025 - 7/31/2025
9/5/2025 - 9/7/2025
10/10/2025 - 10/12/2025
10/23/2025 - 10/25/2025
10/31/2025 - 11/2/2025
11/14/2025 - 11/16/2025
11/19/2025 - 11/22/2025
12/21/2025 - 1/31/2026
2/13/2026 - 2/17/2026
4/2/2026 - 4/4/2026
4/17/2026 - 4/20/2026
4/30/2026 - 5/2/2026
6/4/2026 - 6/6/2026
7/1/2026 - 7/31/2026
8/5/2026 - 8/5/2026
9/4/2026 - 9/7/2026
10/10/2026 - 10/17/2026
10/30/2026 - 11/1/2026
11/20/2026 - 11/21/2026
12/20/2026 - 1/31/2027
2/5/2027 - 2/9/2027

Cancellations made 30 (thirty) days in advance up to 1 (one) day before the check-in date: A) If the reservation has been prepaid: Charge of the full amount of the reservation as a fine. B) If the reservation has been invoiced: the full fine will be charged after the scheduled check-out date. C) If the reservation is subject to direct payment at the Hotel: the full fine will be charged after the scheduled check-out date.
d) “No Show”: Charge of 100% (one hundred percent) of the package value as a fine. A) If the reservation has been prepaid: the full amount will be retained to offset the fine; B) If the reservation has been invoiced: the full fine will be charged after the scheduled check-out date. C) If the reservation is subject to direct payment at the Hotel: the full fine will be charged after the scheduled check-out date. f)e) Rescheduling and/or changing the reservation will only be permitted 29 (twenty-nine) days in advance up to 1 (one) day before the Check-in date, in the event of one of the following situations:
In the event that the guest is unable to use the contracted services, due to a health problem or death of a member of the reservation or a relative up to the 2nd degree, or even cancellation at the initiative of the Airline, Aviva, upon presentation of the corresponding supporting document (e.g.: medical certificate indicating the CID, or laboratory result in the case of covid, death certificate or document issued by the Airline - which must be presented within 48 business hours after notification of the change/cancellation of the flight), will grant, for prepaid reservations, the issuance of a letter of credit (for cancellations before check-in) or a refund (for cancellation before the check-in date or “no show”) and, in the case of invoiced reservations, will proceed with the cancellation free of charge.

On other dates:

Cancellations made 7 (seven) days in advance of the check-in date: Charge of 1 night's fee as a fine. A) If the reservation was prepaid: Charge of 1 (one) night's fee and reimbursement of the amount proportional to the remaining daily rates. At the discretion of the hotel, the customer may be offered, in lieu of reimbursement, a Free Credit Letter, which must be used within 1 (one) year from its issuance. B) If the reservation is invoiced: Charge of 1 (one) night's fee as a fine that will be sent after the scheduled check-out date. C) If the reservation is subject to direct payment at the Hotel: Charge of 1 (one) night's fee as a fine that will be sent after the scheduled check-out date.