The Incentive

When choosing Rate: Café e Jantar - Pague via Pix com Desconto. Win a 5% discount.

Deposit / Guarantee Policies

***Payments made in cash via PIX have a discount* ----*Offer valid only for full payment in advance, up to 24 hours after making the reservation.

Cancellation Policies

Policy applicable on dates: 4/17/2025 - 4/21/2025
4/30/2025 - 5/3/2025
6/18/2025 - 6/22/2025
6/29/2025 - 7/31/2025
9/5/2025 - 9/7/2025
10/10/2025 - 10/12/2025
10/23/2025 - 10/25/2025
10/31/2025 - 11/2/2025
11/14/2025 - 11/16/2025
11/19/2025 - 11/22/2025
12/21/2025 - 1/31/2026
2/13/2026 - 2/17/2026
4/2/2026 - 4/4/2026
4/17/2026 - 4/20/2026
4/30/2026 - 5/2/2026
6/4/2026 - 6/6/2026
7/1/2026 - 7/31/2026
8/5/2026 - 8/5/2026
9/4/2026 - 9/7/2026
10/10/2026 - 10/17/2026
10/30/2026 - 11/1/2026
11/20/2026 - 11/21/2026
12/20/2026 - 1/31/2027
2/5/2027 - 2/9/2027

Cancellations made 30 (thirty) days in advance up to 1 (one) day before the check-in date: A) If the reservation has been prepaid: Charge of the full amount of the reservation as a fine. B) If the reservation has been invoiced: the full fine will be charged after the scheduled check-out date. C) If the reservation is subject to direct payment at the Hotel: the full fine will be charged after the scheduled check-out date.
d) “No Show”: Charge of 100% (one hundred percent) of the package value as a fine. A) If the reservation has been prepaid: the full amount will be retained to offset the fine; B) If the reservation has been invoiced: the full fine will be charged after the scheduled check-out date. C) If the reservation is subject to direct payment at the Hotel: the full fine will be charged after the scheduled check-out date. f)e) Rescheduling and/or changing the reservation will only be permitted 29 (twenty-nine) days in advance up to 1 (one) day before the Check-in date, in the event of one of the following situations:
In the event that the guest is unable to use the contracted services, due to a health problem or death of a member of the reservation or a relative up to the 2nd degree, or even cancellation at the initiative of the Airline, Aviva, upon presentation of the corresponding supporting document (e.g.: medical certificate indicating the CID, or laboratory result in the case of covid, death certificate or document issued by the Airline - which must be presented within 48 business hours after notification of the change/cancellation of the flight), will grant, for prepaid reservations, the issuance of a letter of credit (for cancellations before check-in) or a refund (for cancellation before the check-in date or “no show”) and, in the case of invoiced reservations, will proceed with the cancellation free of charge.

On other dates:

Cancellations made 7 (seven) days in advance of the check-in date: Charge of 1 night's fee as a fine. A) If the reservation was prepaid: Charge of 1 (one) night's fee and reimbursement of the amount proportional to the remaining daily rates. At the discretion of the hotel, the customer may be offered, in lieu of reimbursement, a Free Credit Letter, which must be used within 1 (one) year from its issuance. B) If the reservation is invoiced: Charge of 1 (one) night's fee as a fine that will be sent after the scheduled check-out date. C) If the reservation is subject to direct payment at the Hotel: Charge of 1 (one) night's fee as a fine that will be sent after the scheduled check-out date.