Deposit / Guarantee Policies
50% of the reservation amount will be charged in advance and the remaining 50% at the time of check-in. In case of cancellation or no-show, the total amount of the reservation will be charged. The credit card used as a guarantee for the reservation must be presented at the time of check-in and must be in the name of the guest who made the reservation. It is essential to present the physical card used at the time of purchase.
Prohibition of Resale:
The reservation holder is not authorized to resell his/her reservation to third parties.
Reservations made at our establishment are exclusively for the personal use of the holder.
Any attempt to resell will result in the cancellation of the reservation.
Cancellation Policies
In case of cancellation and/or change to the reservation, the amount paid will not be refunded.
General Policy
- Casa Marambaia rates do not include breakfast. If you wish to book breakfast, please request it directly at the hotel restaurant or through the extras section when making your reservation.
- To book food services such as lunch or dinner, please make a reservation in advance, subject to availability.
- Check-in time is from 3:00 PM and check-out must be by 12:00 PM;
Early check-in or late check-out are offered subject to availability;
- One child up to 8 years old is free of charge, provided they sleep in one of the existing beds in the apartment. Children over 8 years old will incur an additional charge. For two children under 8 in the Family Suite accommodation, one child will stay free and the other will be charged an additional charge;
- Guest parking is available on site.
- Smoking is not permitted inside the apartments. A cleaning fee equivalent to one night's stay will be applied, based on the daily rate.
- A security deposit of R$1,000 is required at check-in and will be refunded at check-out.
- Please note that the production of professional audiovisual content for personal, editorial, or commercial use in the common areas of Casa Marambaia is strictly prohibited.
- Cancellation or change requests must be submitted and reviewed with the hotel. No-shows will be charged 100% of the reservation amount.
taxes and fees included