The Incentive

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Deposit / Guarantee Policies

Prepayment of the total reservation amount will be charged *14 days before check-in* to the credit card linked to the purchase on the website.
If you want to pay via pix, please send an email to [email protected] after creating the reservation so that we can insert the note into the reservation and issue the Qrcode on the exact billing date.

Cancellation Policies

Cancellation of reservations made via the website https://www.vivercaldas.com.br/
a) Reservations can be canceled by the guest on the website without fines as long as they respect the period of up to 14 days before check-in, simply access the “my reservations” tab, enter the email used to create the reservation in the tab login, then click on recover password for first access, enter the password received in your email, click on “PURCHASES” and finish with the cancel reservation button, as there was no charge on the card linked to the purchase, no fines will be charged .
b) If you are within 7 days of purchasing through CDC and are unable to cancel on the website, formalize your request for cancellation via email [email protected] and we will carry out the internal refund and inform you of the policy. cancellation.
c) In case of cancellations made between the 13th and 1 day before check-in, the cancellation will result in a 100% fine and the amount will not be refunded.

No-show and early departure.
a) In case of failure to show up for accommodation, the fine will be 100% of the amount paid. For early departures, the amount paid will not be refunded regardless of the reason;
b) Only cases due to illness (personal or direct dependents) or death (direct dependents), proven by presentation of a medical or death certificate, will be made more flexible. A letter of credit will be issued with informed rules after it is created, valid for 1 year from the date of issue of the letter. Cancellation of reservations on the day of check-in is prohibited.
c) If you have any questions, our business hours are from 8:00 am to 5:00 pm from Monday to Friday (except holidays), by telephone: 0800 772 0909 or by email: [email protected];