The Incentive

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Deposit / Guarantee Policies

12/20/2024 - 12/31/2024

We request immediate prepayment for reservations made before 12/31.

Beneficiary: Razoni Hotéis e Turismo LTDA (Ocaporã Hotel All Inclusive)
CNPJ: 10.912.186/0002-90
Deposit details: Identified (CPF or Full name or CNPJ).
Banco Brasil
Agency: 2138-5
Current account: 49161-6

On other dates:

COMPANIES WITHOUT APPROVED REGISTRATION MUST MAKE PREPAYMENT FOR THE TOTAL AMOUNT OF RESERVATIONS;
RESERVATIONS WITHOUT GUARANTEE WILL BE AUTOMATICALLY CANCELED.
WE ONLY INVOICE COMPANIES WITH PRE-APPROVED CREDIT.
PAYMENT VIRTUAL CARD WILL ONLY BE ACCEPTED FROM COMPANIES THAT ALREADY HAVE INVOICES RELEASED BY THE HOTEL.

BANK DATA :
Beneficiary: Razoni Hotéis e Turismo LTDA (Ocaporã Hotel All Inclusive)
CNPJ: 10.912.186/0002-90
Deposit details: Identified (CPF or Full name).
Banco Brasil
Agency: 2138-5
Current account: 49161-6

Cancellation Policies

Policy applicable on dates: 3/20/2026 - 4/2/2026
4/6/2026 - 4/17/2026
4/22/2026 - 4/30/2026
5/4/2026 - 6/3/2026
6/8/2026 - 6/30/2026
8/1/2026 - 9/3/2026
9/8/2026 - 10/8/2026
10/13/2026 - 10/29/2026
11/3/2026 - 11/19/2026
11/23/2026 - 12/19/2026
2/1/2027 - 2/4/2027
2/10/2027 - 3/25/2027
3/29/2027 - 4/20/2027
4/22/2027 - 4/30/2027
5/2/2027 - 5/26/2027
5/31/2027 - 6/30/2027
8/1/2027 - 9/2/2027
9/8/2027 - 10/7/2027
10/13/2027 - 10/28/2027
11/3/2027 - 11/11/2027
11/16/2027 - 11/19/2027
11/21/2027 - 12/19/2027

Low season – February, March, April, May, June, August, September, October, November and December (except Christmas, New Year's Eve, Carnival and National Holidays):

To consider days before check-in:
Up to 7 days: no fine;
From 06 days to 00, non-attendance or early departure: fine of 1 day.

*In case of pre-paid reservations with a credit card, the refund will be made retaining the card's bank fees.

Policy applicable on dates: 4/3/2026 - 4/5/2026
4/18/2026 - 4/21/2026
5/1/2026 - 5/3/2026
6/4/2026 - 6/7/2026
9/4/2026 - 9/7/2026
10/9/2026 - 10/12/2026
10/30/2026 - 11/2/2026
11/20/2026 - 11/22/2026

New Year's Eve Package, Carnival Package and Promotions with non-refundable rates. Payment must be made immediately after booking.
Once the reservation has been made, it will not be possible to make changes or cancellations/refunds.
**In case of force majeure (illness or death) the credit paid in the reservation will be for future use with a validity period of 6 months from the date of arrival of the initial reservation. Condition valid upon presentation of documentation proving the reason for force majeure. After this period, the credit will be considered expired.

Policy applicable on dates: 12/20/2026 - 12/31/2026

Free Cancellation:

Cancellations made up to 160 days before the check-in date will not incur any additional charges.

Cancellations made after this period will be subject to a cancellation fee equivalent to 100% of the total reservation value.

Policy applicable on dates: 1/1/2027 - 1/31/2027

Free Cancellation:

Cancellations made up to 120 days before the check-in date will not incur any additional charges.

Cancellations made after this period will be subject to a cancellation fee equivalent to 100% of the total reservation value.

Policy applicable on dates: 2/5/2027 - 2/9/2027
3/26/2027 - 3/28/2027
4/21/2027 - 4/21/2027
5/1/2027 - 5/1/2027
5/27/2027 - 5/30/2027
7/1/2027 - 7/31/2027
9/3/2027 - 9/7/2027
10/8/2027 - 10/12/2027
10/29/2027 - 11/2/2027
11/12/2027 - 11/15/2027
11/20/2027 - 11/20/2027
5/1/2028 - 5/2/2028
5/27/2028 - 5/29/2028

Free Cancellation:

Cancellations made up to 40 days before the check-in date will not incur additional costs.
Cancellations made after this period will be subject to a cancellation fee equivalent to 100% of the total reservation value.

On other dates:

Requests to change or cancel reservations must be requested via email [email protected] or made directly on the omnibees platform.
Return of 100% (one hundred percent) of the amount paid for cancellations or changes up to 7 (seven) days after the first payment (Art. 49 - Consumer Protection Code). Afterwards, a fine will be charged based on the reservation period:
For Low Season (other periods that do not correspond to high season, February to June, September to December, except holidays and commemorative dates):
Up to 7 (seven) days after the first payment, there is no fine charged;
Less than 7 (seven) days before arrival (check-in), non-show (no-show) or request for cancellation/return beyond 7 days after the first payment, a fine of 01 (one) will be charged. daily.
For rates under special conditions, consumers should consult the specific rules of the promotion. Examples: Consumer Week, Black Friday, etc...
In accordance with Federal Law No. 14,046/20, as amended by Federal Law No. 14,186/21, which will take effect until 12/31/2023, in cases of changes or cancellations of reservations by guests due to the Covid-19 pandemic , there will be no additional fee charged, as long as guests present supporting documents, capable of complying with the requirements of the aforementioned Law. In these specific cases, the company reserves the right to grant letters of credit to guests, in the amounts paid initially for reservations, with a term of use until 12/31/2023.

We remain at your entire disposal for any clarifications that may be necessary.