The Incentive

When choosing Rate: Pagamento Parcelado em até 10x sem juros. Win a 35% discount.

Deposit / Guarantee Policies

Policy applicable on dates: 12/24/2024 - 1/2/2025
3/1/2025 - 3/6/2025

FULL PAYMENT IN ADVANCE UP TO 3 BUSINESS DAYS AFTER THE RESERVATION MADE

On other dates:

AGENCIES/COMPANIES/OPERATORS WITHOUT APPROVED REGISTRATION MUST MAKE PREPAYMENT FOR RESERVATIONS;
All reservations with no show guarantee. Payment invoiced only to AGENCIES/COMPANY/OPERATORS with approved registration directly at the hotel.

Cancellation Policies

Policy applicable on dates: 10/9/2022 - 10/12/2022
10/22/2022 - 11/2/2022
11/11/2022 - 11/15/2022
12/6/2022 - 12/9/2022
12/22/2022 - 12/25/2022
1/2/2023 - 1/31/2023
4/3/2023 - 4/10/2023
4/20/2023 - 4/24/2023
4/28/2023 - 5/2/2023
6/7/2023 - 6/13/2023
6/22/2023 - 6/26/2023
6/28/2023 - 7/31/2023
9/6/2023 - 9/10/2023
10/12/2023 - 10/15/2023
10/26/2023 - 10/29/2023
11/2/2023 - 11/5/2023
11/15/2023 - 11/19/2023
12/7/2023 - 12/10/2023
12/22/2023 - 12/25/2023

Requests to change or cancel reservations must be requested via email [email protected] or made directly on the omnibees platform.
Return of 100% (one hundred percent) of the amount paid for cancellations or changes up to 7 (seven) days after the first payment (Art. 49 - Consumer Protection Code). Afterwards, a fine will be charged based on the reservation period:
For High Season (January, July, Holidays and Christmas):
Up to 21 (twenty-one) days before arrival (check-in), non-show (no-show) or cancellation/refund request beyond 7 days after the first payment, there will be a charge of the 1st (first) night. from the reserve;
For rates under special conditions, consumers should consult the specific rules of the promotion. Examples: Consumer Week, Black Friday, etc...
In accordance with Federal Law No. 14,046/20, as amended by Federal Law No. 14,186/21, which will take effect until 12/31/2023, in cases of changes or cancellations of reservations by guests due to the Covid-19 pandemic , there will be no additional fee charged, as long as guests present supporting documents, capable of complying with the requirements of the aforementioned Law. In these specific cases, the company reserves the right to grant letters of credit to guests, in the amounts paid initially for reservations, with a term of use until 12/31/2023.

We remain at your entire disposal for any clarifications that may be necessary.

Policy applicable on dates: 12/24/2024 - 1/31/2025
3/1/2025 - 3/6/2025
1/3/2026 - 1/31/2026
2/13/2026 - 2/17/2026
4/3/2026 - 4/5/2026
4/18/2026 - 4/21/2026
5/1/2026 - 5/3/2026
6/4/2026 - 6/7/2026
9/4/2026 - 9/7/2026
10/9/2026 - 10/12/2026
10/30/2026 - 11/2/2026
11/20/2026 - 11/22/2026
12/21/2026 - 12/31/2026

New Year's Eve Package, Carnival Package and Promotions with non-refundable rates. Payment must be made immediately after booking.
Once the reservation has been made, it will not be possible to make changes or cancellations/refunds.
**In case of force majeure (illness or death) the credit paid in the reservation will be for future use with a validity period of 6 months from the date of arrival of the initial reservation. Condition valid upon presentation of documentation proving the reason for force majeure. After this period, the credit will be considered expired.

Policy applicable on dates: 12/21/2025 - 1/2/2026

Reservations that fall within the periods mentioned above do not allow cancellation and do not give the right to a refund.

On other dates:

Requests to change or cancel reservations must be requested via email [email protected] or made directly on the omnibees platform.
Return of 100% (one hundred percent) of the amount paid for cancellations or changes up to 07 (seven) days after the first payment (Art. 49 - Consumer Protection Code). Afterwards, a fine will be charged based on the reservation period:
For Low Season (other periods that do not correspond to high season, February to June, September to December, except holidays and commemorative dates):
Up to 7 (seven) days after the first payment, there is no fine charged;
Less than 7 (seven) days before arrival (check-in), non-show (no-show) or request for cancellation/return beyond 7 days after the first payment, a fine of 01 (one) will be charged. daily.
For rates under special conditions, consumers should consult the specific rules of the promotion. Examples: Consumer Week, Black Friday, etc...
In accordance with Federal Law No. 14,046/20, as amended by Federal Law No. 14,186/21, which will take effect until 12/31/2023, in cases of changes or cancellations of reservations by guests due to the Covid-19 pandemic , there will be no additional fee charged, as long as guests present supporting documents capable of complying with the requirements of the aforementioned Law. In these specific cases, the company reserves the right to grant letters of credit to guests, in the amounts paid initially for reservations, with a term of use until 12/31/2023.

We remain at your entire disposal for any clarifications that may be necessary.