The Incentive

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Deposit / Guarantee Policies

12/20/2024 - 12/31/2024

We request immediate prepayment for reservations made before 12/31.

Beneficiary: Razoni Hotéis e Turismo LTDA (Ocaporã Hotel All Inclusive)
CNPJ: 10.912.186/0002-90
Deposit details: Identified (CPF or Full name or CNPJ).
Banco Brasil
Agency: 2138-5
Current account: 49161-6

On other dates:

COMPANIES WITHOUT APPROVED REGISTRATION MUST MAKE PREPAYMENT FOR THE TOTAL AMOUNT OF RESERVATIONS;
RESERVATIONS WITHOUT GUARANTEE WILL BE AUTOMATICALLY CANCELED.
WE ONLY INVOICE COMPANIES WITH PRE-APPROVED CREDIT.
PAYMENT VIRTUAL CARD WILL ONLY BE ACCEPTED FROM COMPANIES THAT ALREADY HAVE INVOICES RELEASED BY THE HOTEL.

BANK DATA :
Beneficiary: Razoni Hotéis e Turismo LTDA (Ocaporã Hotel All Inclusive)
CNPJ: 10.912.186/0002-90
Deposit details: Identified (CPF or Full name).
Banco Brasil
Agency: 2138-5
Current account: 49161-6

Cancellation Policies

Policy applicable on dates: 7/1/2024 - 7/31/2024

Requests to change or cancel reservations must be requested via email [email protected] or made directly on the omnibees platform.
Return of 100% (one hundred percent) of the amount paid for cancellations or changes up to 07 (seven) days after the first payment (Art. 49 - Consumer Protection Code). Afterwards, a fine will be charged based on the reservation period:
For High Season (January, July, Holidays and Christmas):
Up to 21 (twenty-one) days before arrival (check-in), non-show (no-show) or cancellation/refund request beyond 7 days after the first payment, there will be a charge of the 1st (first) night. from the reserve;
For rates under special conditions, consumers should consult the specific rules of the promotion. Examples: Consumer Week, Black Friday, etc...
In accordance with Federal Law No. 14,046/20, as amended by Federal Law No. 14,186/21, which will take effect until 12/31/2023, in cases of changes or cancellations of reservations by guests due to the Covid-19 pandemic , there will be no additional fee charged, as long as guests present supporting documents capable of complying with the requirements of the aforementioned Law. In these specific cases, the company reserves the right to grant letters of credit to guests, in the amounts paid initially for reservations, with a term of use until 12/31/2023.

We remain at your entire disposal for any clarifications that may be necessary.

Policy applicable on dates: 12/21/2025 - 1/2/2026

Reservations that fall within the periods mentioned above do not allow cancellation and do not give the right to a refund.

Policy applicable on dates: 1/3/2026 - 1/31/2026
2/14/2026 - 2/17/2026
4/3/2026 - 4/5/2026
4/18/2026 - 4/21/2026
5/1/2026 - 5/3/2026
6/4/2026 - 6/7/2026
7/1/2026 - 7/31/2026
9/4/2026 - 9/7/2026
10/9/2026 - 10/12/2026
10/30/2026 - 11/2/2026
11/20/2026 - 11/22/2026
12/21/2026 - 12/31/2026

New Year's Eve Package, Carnival Package and Promotions with non-refundable rates. Payment must be made immediately after booking.
Once the reservation has been made, it will not be possible to make changes or cancellations/refunds.
**In case of force majeure (illness or death) the credit paid in the reservation will be for future use with a validity period of 6 months from the date of arrival of the initial reservation. Condition valid upon presentation of documentation proving the reason for force majeure. After this period, the credit will be considered expired.

On other dates:

APRIL TO 19/DECEMBER (except Holidays and July)
Up to 4 days - free of charge
From 03 days or no show – 1st daily fine

In case of refund, we will deduct 5% bank/credit card fees.