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Deposit / Guarantee Policies

Policy applicable on dates: 5/30/2024 - 6/2/2024
10/14/2024 - 10/18/2024

During this period, rates will be irrevocable, meaning the full amount of the reservation will be charged and the date cannot be changed.
You will be charged 100% of the period.

If the card details are invalid or the balance is insufficient to pay in full for the reservation, it will be automatically cancelled.

PIX only during business hours (Mon-Fri 9am to 4pm).

Send proof to Whatsapp: +555199228 2343 or [email protected].

They do not generate credit for another period.

No-show: Failure to show up without prior written notice, on the scheduled arrival date, will be considered a "No-Show" (withdrawal without cancellation). The reservation will remain active until 11:59 pm on the day of check-in, after this time the reservation will be canceled with 100% of the amount paid being retained, making the place available to another interested party. THERE WILL BE NO REFUND OF THE AMOUNT PAID. If entry is required after 11:59 pm, the hotel must be informed in advance.

On other dates:

At the time of booking, the full amount of accommodation will be charged as a guarantee. If the card details are invalid or the balance is insufficient to pay in full for the reservation, it will be automatically cancelled.

PIX only during business hours (Monday to Friday 9am to 4pm).

Send proof to Whatsapp: +555199228 2343 or [email protected].
Reservations with a SEMI-FLEXIVEL policy are subject to 1 change in the date of accommodation as long as this is communicated to the hotel 15 days in advance of check-in. Change subject to availability and rate adjustment in the requested period.

Canceling your stay after checking in, upon entry, as well as early departure, mainly due to a change in weather, or for any other reason WILL NOT GIVE THE RIGHT TO ANY TYPE OF REFUND, CASH REFUND OR CREDIT FOR NEW DAILY RATES , resulting in the total loss of the amount paid for the accommodation package or daily rate - Normative Deliberation No. 165/95 of Embratur.

No-show: Failure to show up without prior written notice, on the scheduled arrival date, will be considered a "No-Show" (withdrawal without cancellation). The reservation will remain active until 11:59 pm on the day of check-in, after this time the reservation will be canceled with 100% of the amount paid being retained, making the place available to another interested party. THERE WILL BE NO REFUND OF THE AMOUNT PAID. If entry is required after 11:59 pm, the hotel must be informed in advance.

Cancellation Policies

Policy applicable on dates: 8/28/2023 - 8/31/2023
9/29/2023 - 10/1/2023
10/6/2023 - 10/8/2023
10/17/2023 - 10/20/2023
5/30/2024 - 6/2/2024
8/26/2024 - 8/29/2024
10/15/2024 - 10/18/2024

During this period, rates will be irrevocable, meaning the full amount of the reservation will be charged and the date cannot be changed.
You will be charged 100% of the period.
They do not generate credit for another period.

On other dates:

Reservations with a SEMI-FLEXIVEL policy are subject to one change in the date of accommodation as long as this is communicated to the hotel 15 days in advance of check-in.
After 15 days before Check-in, the reservation cannot be changed and in case of cancellation, you will not be entitled to a refund