The Incentive

When choosing Rate: Tarifa Não Reembolsável. Book last minute with less then 18 hour(s) in advance and win 10% discount.

Deposit / Guarantee Policies

Policy applicable on dates: 12/1/2019 - 3/31/2020
12/21/2021 - 3/31/2022
12/21/2022 - 2/28/2023

High Season Accommodation: The full amount will be charged in advance, after confirmation of the reservation.

Payment by Credit Card:
High Season: Full advance payment of daily rates. The charge will be made at any time by the hotel. Quantities of installments as requested by the guest via Chanel.

Payment by Bank Deposit/PIX
High Season: After booking confirmation, the deadline to make the total bank deposit of the daily rates is up to 48 hours.

On other dates:

PAYMENT BILLED TO CARRIERS WITH APPROVED REGISTRATION AT THE HOTEL
NET RATE GUARANTEED IN THE PRIVATE SHOW
CARRIERS WITHOUT REGISTRATION APPROVED SHOULD MAKE THE PAYMENT OF THE RESERVATION.

Cancellation Policies

Policy applicable on dates: 10/13/2021 - 12/31/2022

NON-REFUNDABLE RATE:
No changes or cancellations allowed.
CANCELLATIONS: if the guest wishes to cancel, the full amount will be charged and there will be no refunds or letters of credit. The date cannot be changed.
Exception: if the guest presents a positive COVID-19 certificate up to 24 hours before check-in, the amount will be reversed in a letter of credit and can be used within a period of 12 months.
"NO SHOW"(No-show): In case of no-show, the full amount will be charged as a penalty and no letter of credit will be given. In case of no-show, the full amount of the reservation will be charged. The apartment will be available until 12pm on the day following check-in. After this period, even paid reservations will not guarantee the reserved category.
EARLY DEPARTURE: In case of early departure, the total amount of the reservation will be charged and amounts will not be refunded nor will a letter of credit be given.

On other dates:

NON-REFUNDABLE RATE:
No changes or cancellations allowed.
CANCELLATIONS: if the guest wishes to cancel, the full amount will be charged and there are no refunds or letters of credit. The date cannot be changed.
Exception: if the guest presents a positive COVID-19 certificate up to 24 hours before check-in, the amount will be reversed in a letter of credit and can be used within a period of 12 months. There are no refunds.
"NO SHOW"(No-show): In case of no-show, the full amount will be charged as a penalty and no letter of credit will be given. In case of no-show, the full amount of the reservation will be charged. The apartment will be available until 12pm on the day following check-in. After this period, even paid reservations will not guarantee the reserved category.
EARLY DEPARTURE: In case of early departure, the total amount of the reservation will be charged and amounts will not be refunded nor will a letter of credit be given.