The Incentive

When choosing Rate: Tarifa Base. Book 120 days in advance and win a 35% discount.

Deposit / Guarantee Policies

Prepayment of 100% of the daily rate up to 48 hours after confirmation of the reservation via bank credit TED or PIX.
Payment must always be confirmed before check-in. If there is not enough time, the reservations department will inform you of the possible payment method.
The reservation is subject to cancellation if payment is not made within the deadline.

Payment methods
The full amount of the accommodation will be debited immediately after the reservation is completed | Interest-free installments (only for cards issued in Brazil) | We do NOT accept third-party cards | The card used to pay for the daily rate will be requested at check-in | If the cardholder does not stay at the hotel, a new payment with a physical card will be requested and the previous payment will be refunded.

Cancellation Policies

Policy applicable on dates: 3/17/2026 - 4/1/2026
4/5/2026 - 4/16/2026
4/21/2026 - 4/29/2026
5/3/2026 - 6/3/2026
6/7/2026 - 7/2/2026
3/1/2027 - 3/25/2027
3/28/2027 - 4/20/2027
4/22/2027 - 5/26/2027
5/30/2027 - 7/1/2027

Legal Basis: Law No. 16.559 of January 15, 2019 - Art. 112

Cancellation without penalty: Valid only for cancellations requested more than 7 (seven) days prior to the check-in date.

Cancellation with penalty: A penalty of 100% of the total amount paid for the reservation will be charged in case of cancellation made 7 (seven) days or less prior to the check-in date.

Last-minute reservations (Check-in up to 7 days): For reservations made 7 (seven) days or less prior to the check-in date, there is no deadline for free cancellation. In case of withdrawal or cancellation, a penalty of 100% of the value of the reserved period will be applied.

No-show: In case of non-attendance by the consumer on the scheduled date, the amounts debited from the card or deposited will not be refunded, being retained in full.

Payment Methods
The full amount of the accommodation will be debited or must be deposited immediately upon completion of the booking.

Interest-free installments (only for cards issued in Brazil).

We DO NOT accept third-party cards.

The card used for payment of the daily rates will be requested at check-in.

If the cardholder does not stay at the hotel, a new payment will be requested with a physical card on site, and the previous payment will be refunded.

Policy applicable on dates: 12/24/2026 - 1/10/2027

Free Cancellation: You can cancel at no cost, with a full refund, provided the request is made 90 days or more before the check-in date.

Cancellation with Penalty: For cancellations requested less than 90 days before the check-in date, there will be no refund. A penalty of 100% of the total amount paid for the reservation will be charged.

Right of Withdrawal (Reservations made less than 90 days in advance): If you make your reservation less than 90 days before check-in, you will have 7 days from the reservation confirmation to cancel free of charge. If this 7-day limit is exceeded, a penalty of 100% of the value of the reserved period will be applied.

Holidays: This rule applies fully to reservations that include national, state, or municipal holidays determined by law: cancellations made less than 90 days in advance will result in a penalty of 100% of the total amount.

No-show: If the guest does not appear on the scheduled date without prior notice of cancellation, the reservation will be cancelled and the full amount will be charged (100% retention of the amount paid).

Legal basis: Law No. 16.559 of 01/15/2019 - Art. 112.

On other dates:

Law No. 16,559 OF 01/15/2019 - Art. 112;
• Charge of a fine of 50% of the total amount of the reservation in case of cancellation made from 60 (sixty) days up to 31 (thirty-one) days in advance of the check-in date;
• Charge of a fine of 75% of the total amount paid for the reservation in case of cancellation with 30 (thirty) days or less before the check-in date;
• For reservations requested less than 29 days before check-in, the cancellation period without charge is 7 days after confirmation. If this limit is exceeded, a penalty of 75% of the reserved period will be applied;
• If the consumer does not show up without prior notice of cancellation, the full amount of the reservation will be charged;