The Incentive

When choosing Rate: APFN - Oportunidade Flexível. Book at least 4 night(s) and win 25% discount.

Deposit / Guarantee Policies

PAYMENT IN ADVANCE VIA CREDIT CARD.

Payment methods
The full cost of accommodation will be debited immediately upon completion of the reservation | Interest-free installments (only for cards issued in Brazil) | We DO NOT accept third party cards | The card used to pay the daily rates will be requested at the time of check in | If the cardholder does not stay at the hotel, a new payment will be requested with a physical card and the previous payment will be reversed.

Cancellation Policies

Free Cancellation: You can cancel at no cost, with a full refund, provided the request is made 90 days or more before the check-in date.

Cancellation with Penalty: For cancellations requested less than 90 days before the check-in date, there will be no refund. A penalty of 100% of the total amount paid for the reservation will be charged.

Right of Withdrawal (Reservations made less than 90 days in advance): If you make your reservation less than 90 days before check-in, you will have 7 days from the reservation confirmation to cancel free of charge. If this 7-day limit is exceeded, a penalty of 100% of the value of the reserved period will be applied.

Holidays: This rule applies fully to reservations that include national, state, or municipal holidays determined by law: cancellations made less than 90 days in advance will result in a penalty of 100% of the total amount.

No-show: If the guest does not appear on the scheduled date without prior notice of cancellation, the reservation will be cancelled and the full amount will be charged (100% retention of the amount paid).

Legal basis: Law No. 16.559 of 01/15/2019 - Art. 112.

Cancellation/Change Policy:
• Law No. 16,559 OF 01/15/2019 - Art. 112;
• Charge of a fine of 50% of the total value of the reservation in case of cancellation made 60 (sixty) days up to 31 (thirty-one) days in advance of the check-in date;
• Charge of a fine of 75% of the total amount paid for the reservation in case of cancellation 30 (thirty) days or less in advance of the check-in date;
• For reservations requested less than 29 days before check-in, the free cancellation period is 7 days after confirmation. If this limit is exceeded, a fine of 75% of the reserved period will be applied;
• If the consumer does not show up without prior notice of cancellation, the full price of the reservation will be charged;
• For reservations that cover national, state or municipal holidays determined by law, (i) a fine of 75% of the total value of the reservation will be charged in case of cancellation made 60 (sixty) days up to 31 (thirty-one) days in advance the check-in date; and, (ii) fine of 100% of the total amount paid for the reservation in case of cancellation 30 (thirty) days or less in advance of the check-in date.
• For payments made by credit card, in case of cancellation after 90 days of the transaction made, an administrative fee of 3.80% (administrative fees) will be charged on the total amount.

Payment methods
The full cost of accommodation will be debited immediately upon completion of the reservation | Interest-free installments (only for cards issued in Brazil) | We DO NOT accept third party cards | The card used to pay the daily rates will be requested at the time of check in | If the cardholder does not stay at the hotel, a new payment will be requested with a physical card and the previous payment will be reversed.