The Incentive

When choosing Rate: Capilla days🌴🌅🌴. Book at least 2 night(s) and win 18% discount.

Deposit / Guarantee Policies

In order to guarantee the reservation, it is necessary to confirm with the advance payment of 100% of the reservation.

In order to protect credit card holders from fraud, it is mandatory that the guest present the credit card used to make the online reservation and an official photo ID of the card holder at check-in. The hotel reserves the right to refuse the guest at check-in for not complying with this requirement. If the card holder is not the one staying at the hotel, the guest must present clear photocopies of the front and back of the credit card used and the photo ID, duly signed by the owner of the same. The hotel may cancel a confirmed reservation if it is suspected that a fraudulent credit card has been used. The name of the card holder that will be used as a means of payment must be the same as the one who makes the reservation and enjoys the services of the Hotel.

Otherwise, please contact our Reservations Department at the email address [email protected] or by phone at 6517001 ext 206, 248 and 224 in the city of Cartagena – Colombia from 8:00 AM – 6:00 PM. Saturdays 8:00 AM - 12:00 M and Holidays 9:00 AM - 1:00 PM

Cancellation Policies

The client may cancel his/her reservation within a maximum period of 48 hours without penalty.

Late cancellation: Cancellations that occur outside the policy generate a penalty corresponding to 20% of the total value of the nights of accommodation not received.