The Incentive

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Deposit / Guarantee Policies

In order to guarantee the reservation, it is necessary to confirm with advance payment of the reservation

To protect credit card owners from fraud, it is required that the guest present the credit card used to make the online reservation and an official photo ID of the cardholder at check-in. The hotel reserves the right to reject the guest at check-in for not complying with this requirement. If the cardholder is not the one staying at the hotel, the guest must present clear photocopies of the front and back of the credit card used and the photo identification document, duly signed by the owner of the card. The hotel may cancel a confirmed reservation if it is suspected that a fraudulent credit card has been used. The name of the cardholder that will be used as a means of payment must be the same as the one who makes the reservation and enjoys the Hotel services.

Otherwise, we request that you contact our Reservations Department at the email address [email protected] or at 6517001 ext 206, 248 and 224 in the city of Cartagena – Colombia between the hours of 8:00 AM – 6:00 P.M. Saturdays 8:00 AM -12:00 M and Holidays 9:00AM - 1:00PM

Cancellation Policies

Allows modifications up to 24 hours in low season, before the Check In date. The reservation modification is valid for up to 1 year, subject to room and rate availability.

RESERVATION PAYMENT: In order to guarantee the reservation, it is necessary to confirm with advance payment of 100% of the reservation.

In case of modification, the rate has a penalty of 20% of the value of the stay. To make your request, contact [email protected]

Right of withdrawal, withdrawal and other reimbursement circumstances within the framework of the Health Emergency as a result of Covid-19. Decree 557 of 2020. According to article 4 of the aforementioned law, requests for withdrawal, withdrawal and reimbursement of services received during the validity of the Health Emergency declared by the Ministry of Health and Social Protection in Colombian territory and up to for another year, they may be reimbursed for the services provided by the Hotel. To make your request, contact [email protected]