The Incentive

When choosing Rate: Black days! desayuno incluido🌴. Book 30 days in advance and win a 22% discount.

Deposit / Guarantee Policies

In order to guarantee the reservation, it is necessary to confirm with advance payment of the reservation.

To protect credit card owners from fraud, it is required that the guest present the credit card used to make the online reservation and an official photo ID of the cardholder at check-in. The hotel reserves the right to reject the guest at check-in for not complying with this requirement. If the cardholder is not the one staying at the hotel, the guest must present clear photocopies of the front and back of the credit card used and the photo identification document, duly signed by the owner of the card. The hotel may cancel a confirmed reservation if it is suspected that a fraudulent credit card has been used. The name of the cardholder that will be used as a means of payment must be the same as the one who makes the reservation and enjoys the Hotel services.

Otherwise, we request that you contact our Reservations Department at the email address [email protected] or at 6517001 ext 206, 248 and 224 in the city of Cartagena – Colombia between the hours of 8:00 AM – 6:00 P.M. Saturdays 8:00 AM -12:00 M and Holidays 9:00AM - 1:00PM

Cancellation Policies

Cancellations or modifications are permitted up to 48 hours before the check-in date during low season. Reservation modifications are valid for up to 1 year, subject to room and rate availability.

Right of withdrawal, cancellation, and other refund requirements within the framework of the Health Emergency due to Covid-19. Decree 557 of 2020. In accordance with Article 4 of the aforementioned law, requests for withdrawal, cancellation, and refunds for services received during the Health Emergency declared by the Ministry of Health and Social Protection in Colombia and for up to one year thereafter may be reimbursed for services provided by the Hotel. To submit your request, please contact [email protected]