The Incentive

When choosing Rate: EXPERIENCE FAMILY - SERHS INCLUSIVE. Win a 5% discount.

Deposit / Guarantee Policies

Policy applicable on dates: 12/20/2024 - 1/31/2025
2/28/2025 - 3/4/2025
4/17/2025 - 4/21/2025
5/1/2025 - 5/3/2025
6/19/2025 - 6/24/2025
7/1/2025 - 7/31/2025
8/5/2025 - 8/6/2025
8/15/2025 - 8/16/2025
10/3/2025 - 10/4/2025
10/28/2025 - 10/28/2025
11/1/2025 - 11/1/2025
11/15/2025 - 11/15/2025
12/6/2025 - 12/8/2025

This policy requires prepayment. - Parcelamos up to 12 times in the Mastercard / Visa cards and up to 3 times in the Amex / Dinnes / Elo and Hiper cards issued in Brazil. - We only accept credit cards from the holders of the reservation, we do not accept third party cards.

On other dates:

Reservations during these periods require advance payment.
- We do not accept third-party cards to guarantee or pay for reservations;

Cancellation Policies

Policy applicable on dates: 12/21/2025 - 1/10/2026
2/13/2026 - 2/17/2026

Periods with this policy do not allow cancellation without penalty. In case of cancellation or no-show will be charged 100% of the reservation.

On other dates:

No cancellation allowed.
You can change your reservation once 15 days before check-in.